Liliana Messa

R E S UME EDUCATION Pontifical Javeriana University - Cali Leadership Training Seminar for collaborators 2012 Pontifical Javeriana University - Cali Specialist in Marketing 2010 Icontec Diploma in Implementation and quality management 2004 Pontifical Javeriana University - Cali Industrial Engineer 2004 EXPERIENCE LILIANA MESSA VIRTUAL ASSISTANCE SPECIALIST FOCUSED ON EDUCATION | GOOD ENGLISH SKILLS Mary Kay Colombia Independent Beauty consultant 2018 - 2023 Achievements: Development of a portfolio of more than 280 clients. Reached the rank of Independent Sales Director Pontifical Javeriana University Administrative Coordinator 2015 - 2019 I am Liliana Messa, an industrial engineer with extensive experience in the education sector, especially in administrative areas, customer service, budget preparation, and execution, quality management systems, among others. Why do I believe I'm your ideal candidate? Because I combine a robust technical background with exceptional soft skills, allowing me to understand and resolve problems efficiently, communicate clearly, and build strong relationships with clients and work teams. My work experience has provided me with an excellent ability to handle multiple tasks and priorities simultaneously, always guaranteeing high-quality results. CONTACT (-- LANGUAGES Spanish: Bilingual/Native English: Intermediate Achievements: Led the administrative team responsible for the processes of the Center for Consulting and Continuing Education Defined and executed the area's annual budget Tracked purchases, payments to suppliers, and service billing Coordinated event logistics and presented periodic reports Pontifical Javeriana University Continuing Education Academic Coordinator 2009 - 2015 Achievements: Consolidated the academic offerings of extension programs from the different faculties of the University Scheduled and monitored the execution of seminars and diploma courses. SKILLS 1. Results-oriented 2. Organized 3. Honesty and transparency 4. Focus 5. Attention to detail SERVICES General virtual assistance Support via email, phone, and chat Coordination and project management Document and audio transcription Spanish-English / English-Spanish translation