Liliana Angulo

LILIANA ANGULO MATABANCHOY Call Center Agent English teacher PERSONAL DETAILS Birth Address Phone Email December 28, 1981. Calle 26 2-52, San Fernando-- EDUCATION 2010 Bachelor of Elementary & Secondary Education Pontificia Universidad Javeriana Cali 2009 Training and professional development programme - Diplomate Universidad del Valle 2003 Speaking English (Name of program) AMECORP S.A. 2000 Private classes of English, Internet and Office. 1999 High School Graduated from Colegio Gabriela Mistral 1997 Accounting assistant Colegio Gabriela Mistral WORK EXPERIENCE ________________________________________ START CONNECTING S.A.S Processing Agent and Team Leader Immediate boss: Maria Felipa Puente Position: HR supervisor. Time served: August 2, 2021 – June 30, 2024. Job description: process applications from clients applying for federal student loan forgiveness programs. Loan consolidation and rehabilitation. Deal with lenders. CRM used was Leadtrac. Phone:- OSIRIS ZERO TECHNOLOGY Sales Agent Immediate boss: Isabel Castano Position: general manager. Time served: October 13, 2019 – July 23, 2021. Job description: Sales: transfer calls to US licensed agents from people interested in enrolling into different health insurance plans with Obama Care. Operation of the company’s insurance portal /crm/ and ViciDial as well as Eyebeam. Team leader, quality control. Phone:- PACIFIC MEDICAL SERVICES S.A.S Sales agent – Customer service Immediate boss: Isabel Castaño Position: Human Resources and Accounting Manager. Time served: January 16, 2018 – October 11, 2019. Job description: Sales: transfer calls from people who were offered benefits covered by their health insurance, such as durable medical equipment. Triage: receive transfers from the sales department to set up everything for the patients to have a phone consultation over the phone with a nurse practitioner to receive their orthotic braces, NMES units or UV light devices. Operation of the company’s CRM and ViciDial as well as Eyebeam. Customer service: post sales service, making sure the patients had received their equipment and solve issues. Phone:- FIG TREE S.A.S Sales Agent – Processing Agent Immediate boss: Jessica Saavedra Position: Processing manager. Time served: July 17, 2017 – December 8, 2017. Job description: Sales: through PureCloud, make and receive calls to enroll clients in Federal Student Loan Forgiveness programs – Process files to officially enroll clients after the sales call, logging information into their CRM system. Loan rehabilitation: contact collection agencies to arrange payment plans for defaulted loans and wage / tax garnishment cases. Phone:- - COLEGIO MARÍA AUXILIADORA English teacher Immediate boss: Diego Morán. Position: Vice - principal of the school Time served: August 2010 – June 2017. Job description: teach English classes in middle and high school, organize and coordinate activities in the English Department, conduct meetings with parents as the homeroom teacher of sixth and ninth grade. Phone:- - COLEGIO DE LA SANTISIMA TRINIDAD English teacher Immediate boss: Ana Ruth Flor Position: Academic coordinator Time served: 10 months. Job description: teach English classes in middle and high school, conduct meetings with parents as the homeroom teacher of ninth grade. Phone:- REFERENCES _______________________________________________________________ JORGE ANDRES CORAL Independent – Accountant- PAOLA ANDREA GONZALEZ Processing agent- LILIANA ANGULO MATABANCHOY