Liliana Alvarado

Liliana Rosio Alvarado Amaya San Salvador, El Salvador | - |-| Liliana Alvarado PROFILE I'm a hardworking and reliable professional with experience in customer service, real estate, data entry and management. I’m quick to learn, great at multitasking, attentive to details and have strong people skills. WORK EXPERIENCE Customer service representative San Salvador, El Salvador Foundever El Salvador (August 2015 - February 2018) Customer service representative for Guardian Dental Insurance Company - Answering customer concerns regarding benefit coverage information. - Troubleshooting issues and resolving complaints with patience and efficiency. - Forwarding unresolved matters to specialized teams when necessary. Customer service representative San Salvador, El Salvador Foundever El Salvador (December 2018 - February 2019) Customer service representative for MetLife Dental Insurance Company - Answering customer concerns regarding benefit coverage information and claim submission. - Processing and following up on dental insurance claims. - Constantly communicating with customer and dental office regarding claim status. Team Manager San Salvador, El Salvador Foundever El Salvador (February 2019 – September 2023) Team leader for MetLife Dental Insurance Company - Defining team goals and expectations to ensure everyone team member is aligned and complies with metrics. - Assigning responsibilities based on team members' strengths and workload. - Addressing conflicts and obstacles and promoting a positive and collaborative work environment. - Scheduling and providing one on one sessions with team members. - Keeping higher-ups informed about team progress, challenges, and achievements. Resident Account Specialist Newton, Massachusetts - United States The RMR Group (October 2023 – February 2025) Resident Account Consultant Tier 1 (Remote) - Auditing residents documents, paying close attention to details to make sure documentation is complete and correct - Ensuring smooth handling of resident inquiries, account updates, and issue resolution. - Preparing summaries on team performance and resident account trends for management. - Create and review weekly reports to estimate the maximum rental income a property could generate. Resident Account Specialist Supervisor Newton, Massachusetts - United States The RMR Group (October 2023 – February 2025) Resident Account Consultant Supervisor (Remote) - Guiding and mentoring Resident Account Consultants to ensure efficiency and accuracy. - Providing ongoing education and support for team members - Ensuring smooth handling of resident inquiries, account updates, and issue resolution. - Keeping higher-ups informed about team progress, challenges, and achievements. Resident Application Compliance Newton, Massachusetts - United States The RMR Group (February 2025 - Present) Application Compliance Specialist (Remote) -Input new applicant data into multiple tracking systems to ensure organized management of properties on their dashboard. -Send third-party verification emails to confirm applicant identity and income before initiating the screening process. -Contact new applicants to verify the accuracy of their submitted information and proceed with screenings. -Conduct criminal background checks and credit screenings. -Approve qualified applicants and prepare lease agreements and welcome letters. -Charge and coordinate security deposit payments to facilitate key handovers for the properties. SKILLS -Languages: ● Spanish (Native) ● English (95 %) EDUCATION San Salvador, El Salvador Instituto Catolico Tecnico Vocacional Jesus Obrero (January 2009 - November 2011) San Salvador, El Salvador UCA El Salvador (January 2012 - November 2015)