Lilian Urama

Need a Customer Service Manager or a Detail-Oriented Virtual Assistant?

With 3+ years of experience in customer-centric roles, I excel at creating seamless user experiences that drive loyalty. My expertise includes customer success, client onboarding, troubleshooting, and technical support, with proficiency in Zendesk, Freshdesk, Intercom, and HubSpot for smooth CRM integration.

At United Bank for Africa, Vbank, and Digital Witch, I honed my skills in customer support, digital banking solutions, and tech-driven service. My volunteer work with Pro Labore Dei and a lepers’ colony outreach also strengthened my ability to connect with diverse individuals.

I am a strategic thinker who simplifies complex technical details for non-technical audiences, making me a strong asset for customer satisfaction and retention.

Let’s connect for a quick call to discuss how I can support your team’s success. I am eager to bring my skills, experience, and dedication to your company.