Lilian Otugo

Do you need a reliable professional to manage your customer inquiries across multiple channels? That’s where I come in. I provide seamless support through email, live chat, phone and social media, making sure every customer feels valued and heard.

As a dedicated and result driven Customer Support Specialist, I have developed strong expertise in handling inquiries efficiently, troubleshooting issues and providing clear solutions that boost customer satisfaction and loyalty. 

I bring a proactive approach, ensuring customers not only get their questions answered but also enjoy a positive experience every time they reach out.

 Here’s What I Offer:

✔ Multi- channel support – managing emails, chats, calls and social media inquiries with professionalism.

✔ Knowledge base & documentation – 

creating easy to follow guides and self service resources.

✔ CRM systems management – experienced with Freshdesk, Zendesk, HubSpot, Intercom and other tools.

✔ Process improvement – streamlining workflows to improve response time and efficiency.

✔ Customer success support – analyzing feedback, identifying trends and recommending solutions.

 Why Work With Me?

Tech savvy with hands-on experience in modern support tools.

Strong communicator who ensures clarity and empathy in every interaction.

Able to multitask effectively in fast paced environments.

Detail oriented problem solver with a focus on accuracy and consistency.

Skilled in building well structured documentation that empowers customers.

I am available for short-term, long-term, hourly or fixed contracts. My goal is to partner with businesses to strengthen customer relationships, enhance satisfaction, and drive growth through world-class support.

Let’s work together to take your customer experience to the next level.