Lilian Okafor

LILIAN CHUKWUDUMEBI OKAFOR - -,- 4, Immam Shuaib Street, Surulere, Lagos, Nigeria SUMMARY I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. I am skilled in planning and managing complex technological initiatives to achieve desired goals of profitability, client acquisition and retention. EDUCATION Nnamdi Azikiwe University, Awka, Nigeria Bachelor's Degree in Pure and Industrial Chemistry Second Class Honours (Upper Division- Command Day Secondary School, Oshodi Senior Secondary School Certificate (SSCE- SKILLS Computer Literacy (Google Workspace, Typing, Data entry) Exceptional attention to detail Strong verbal and written communication skills Strategic planning skills Ability to Work under pressure Good Team Player Problem solving skills Multitasking Time Management Target oriented and success driven Payment Processing Email correspondence Customer Service representative Data Entry Order Processing Phone Etiquette Administrative and Office Support LiveChat Messaging Analyze Information Internet service provider Customer service CERTIFICATIONS Bachelor of Science in Pure and Industrial Chemistry (Second Class Upper Division) West African Senior School Certificate Agile Project management certificate-Alison TECHNICAL SKILLS Microsoft Workspace (Word, Excel, PowerPoint) CRM Software Data Analysis Tools Social Media Management Platforms Multichannel Support Handling Data Entry & Documentation Basic Troubleshooting CAREER OBJECTIVES Dedicated and detail-oriented customer care representative seeking to leverage excellent communication and problemsolving skills to provide top-tier service and enhance customer satisfaction. Eager to contribute to a dynamic team and utilize my experience in handling customer inquiries, troubleshooting issues, and fostering strong client relationships to drive business success. PROFESSIONAL EXPERIENCE Administrative Assistant - Media Monitoring Services, Nigeria - - The News Digest, Nigeria-Virtual Assistant (remote- Responsibilities Office management Communication handling Data entry & record keeping Scheduling & coordination Support functions Procurement Specialist - General Electric, US (contract- Responsibilities Coordinating with internal departments to understand needs Analyzing procurement data and market trends Ensuring compliance with company policies and regulations Monitoring supplier performance Managing inventory and stock levels Creating purchase orders and processing payments Negotiating contracts and pricingSourcing suppliers and vendors Customer Service Representative - Imperial Logistics, South Africa (remote- - Easy Imex, China (remote- - Caterpillar Inc, US (part-time remote- - Rebellion Development, UK (contract- Responsibilities Answer customer inquiries via phone, email, and in person Process customer orders and provide order confirmations Handle complaints and resolve customer issuesMaintain customer records and update databases Coordinate with the kitchen staff regarding special requests or order changes Follow up with customers for feedback on services providedAssist in scheduling deliveries and catering events Ensure customer satisfaction and maintain positive relationships Hospitality Management - front desk assistant ( Jack Angela Hotel- - Waitress (Dee-Teddy Catering Services- - kitchen Helper ( Chicken Republic- Responsibilities Welcoming guests and providing information about the establishment's services and facilities, managing bookings, handling phone inquiries, and coordinating with other departments for smooth operations. Taking customer orders, serving food and beverages, and ensuring customer satisfaction, maintaining cleanliness in the dining area and assisting with setting up tables. Assisting in food preparation, such as chopping ingredients and assembling simple dishes.