Lilian Ng'ang'a

LILIAN NG’ANG’A Virtual Assistant - 254 nairobi - ABOUT ME Detail-oriented and proactive Virtual Assistant with proven expertise in email management , travel coordination , and social media support. Recognized for clear , professional communication and the ability to manage task efficiently with discretion and candor. Committed to delivering high-quality administrative and client -facing support that boosts productivity and engagement. EDUCATION WORK EXPERIENCE VIRTUAL ASSISTANT Administrative Assistant Alison School Xiopah Jan 2025-April 2025 May 2023 -Dec 2023 Supported team with administrative task such as report FOOD AND BEVERAGE PRODUCTION AND SERVICE preparation and calendar coordination Sang’alo Institute of Science and Tecnology Created and updated digital records and schedules - SKILL File Organization and Document Management Email and Calendar Management Customer Support and Client Relations Managed customer inquiries and provided timely responses Scheduled meetings and handled internal communications General Virtual Assistant Trade Center July 2024- Dec 2024 Provided remote administrative Project Coordination and Task Tracking Administrative Assistant Travel Planning and Itinerary Management Skyline Feb 2024-June 2024 Social Media Management and Content Scheduling Proficiency in Tools: Gmail, Google Calendar, Google Drive, Trello, Asana, Slack ,Zoom, Canva, Hootsuite support including calendar management , email handling ,and task organization Created simple reports and completed data entry tasks accurately Communicated with clients through email and virtual platforms to ensure task completion Organized digital files and maintained cloud -based records Managed daily administrative task including document preparation., filling, and correspondent Scheduling meeting, managed calendars, and organized appointments for management Provided frontline customer service support via phone and email Prepared regular reports using Microsoft Word and Excel Maintained internal records and database REFERENCE LANGUAGE English ANN NDUTA Xiopah/CEO TERRY MUTHONI Trade Center/CEO - - --