Lilian Mutuku

Lilian Mutio Mutuku P.O. Box 60 Mitaboni Phone No.: - E-mail:- PROFILE I am a diligent and motivated professional with excellent interpersonal & administrative skills with the ability to plan, develop and implement Public Relations Strategies to achieve desired results while effectively contributing to a Team. I am also a confident, multi-skilled & capable communication manager with excellent knowledge of finance & accounting procedures. Exceptional analytical & problem solving skills & able to provide corporate information to all areas of the business whilst ensuring that all management information is accurate. Having a proven ability to drive out inefficiencies through process improvement as well as assist in the maintenance & development of corporate communication procedures. Proficient at computer application( Microsoft word, excel, power point and internet/web experience) Data Entry Web Research Email and Calendar Scheduling Chat Support/Help Desk/Technical Support Fluent in spoken and written English and Kiswahili Good organization, communication skills Ability to work under pressure with minimal supervision and team player. Ability to meet challenges and solve problems effectively. ACHIEVEMENTS Represented the Company’s CEO as a panelist at The African Woman International Business and Investment Conference to discuss Investment Climate, market state and Innovations in real estate in Kenya. Won Customer Experience Champion of the Year in 2019 at Username Investments WORK EXPERIENCE Username Investment Limited March 2018 – April 2021 Virtual Assistant Writing and editing Company’s Quarterly In-house Newsletter Communicating and building relationships with media. I have database of mainstream media houses key editors. Sourcing for key Speaking Opportunities for the Company’s CEO. Scheduling meetings Performance audit Responding to emails Making calls on behalf of the CEO Making follow-up for assignments Sensei Institute of Technology (SiT)Sept 2016- Feb 2018 Customer Care Officer Managing Social Media Platforms; Facebook, Twitter as well as the Website. Management of CRM system (Customer Relationship Management), Management of incoming calls & assessing customer needs to achieve satisfaction. Keeping customer records, building and maintaining relationships with customers. Handling customer complaints and providing appropriate solutions. Professional Certification 1. Social Intelligence Training by Starific Consultants 2. Digital Marketing Training for Corporates by OraDMT EDUCATIONAL BACKGROUND January 2018 – December 2020: Jomo Kenyatta University of Agriculture and Technology Master of Applied Communication – Digital Communication Thesis Topic: Communication perspectives on social networking and citizen journalism challenges to traditional newspapers’, 22nd African Regional Conference of the International Telecommunications Society September 2012- April 2016 Multimedia University of Kenya Bachelor of Mass Communication (Public Relations Option) First Class Honors January 2012- Dec 2012PCEA, Molo College of Professional Studies Certified Public Accountant (Section I, II &III), Pass. January 2008 - November 2011 Kathiani Secondary School Kenya Certificate of Secondary Education: Grade: A (Minus) Ms. Dorothy Nyawira Public Relations Officer Cosmopolitan Sacco limited. Phone:- Phyllis Wanjiku, Director, Maureen Fedha, HR Officer Sensei Institute of Tech. Kenya Network Information Centre Phone:- Phone:-