Lilian Mark
Executive Virtual Assistant
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·www.linkedin.com/in/lilianmark
Results-driven Executive assistant with over 3 years of remote experience optimizing workflows,
managing executive calendars, and coordinating seamless communication. Proven success in
project leadership, achieving a 15% increase in team efficiency. Tech-savvy Professional seeking
to contribute efficiency and excellence in the executive support role.
WORK EXPERIENCE
Gobeyond USA, FL. (Remote)
Project Marketing Manager
March 2023 - January 2024
●
Directed comprehensive marketing projects, coordinated cross-functional teams, and
achieved a 25% boost in brand awareness through targeted campaigns and strategic
partnerships.
● Implemented strategic initiatives that contributed to a 15% increase in campaign
engagement
Executive Virtual Assistant
● Streamlined executive’s calendars by implementing time-blocking techniques and
coordinating with stakeholders; reduced scheduling conflicts by 40%; and increased
focus on strategic initiatives.
● Coordinated the day-to-day office operations, ultimately boosting efficiency by 25%.
Topexpert ( Remote )
Executive virtual assistant/Project manager
June 2022 - August2023
● Streamlined business workflows, increasing team efficiency by 15% through task
prioritization.
● Led successful project teams, ensuring timely delivery and implementing process
improvements for a 20% time and resource savings.
● Managed CRM database maintenance and updates that reduced errors to 40%
Medical Billing and Coding-, .
Client Relationship Manager
October 2021 - June 2022
● Achieved a high client retention rate by maintaining and strengthening relationships with
key clients.
● Enhanced client relations, resulting in a 20% increase in customer satisfaction scores
● Handled over 300 monthly client inquiries effectively.
Good Collection Service
Customer Service Representative/ Social Media Manager
May 2020 - September 2021
● Successfully increased brand awareness by 30% through the implementation of a targeted
social media strategy.
● Achieved a 95% customer satisfaction rate by responding promptly to inquiries across
various channels, ensuring excellent customer service, and fostering positive brand
interactions.
● Executed marketing campaigns with a 98% adherence to established timelines, resulting
in a significant contribution to lead conversion and a 25% increase in sales.
EDUCATION / CERTIFICATION
Education: Abia State University- NG Bachelor of Science in Public Health, (BSC)
Certifications: Certified Administrative Professional,(CAP) Google Project Management
Certificate(2022) . Product Management Certification
SKILLS / PROFICIENCIES
Administrative Tools: Microsoft Office (Word, Excel, PowerPoint) GoogleSuite, Slack, Zoom.
Customer Relationship management tools ( Monday.com, Hubspot, )
Project Management tools: ( Trello, Asana, Clickup, Airtable, Notion, Jira, MS Projects)
Customer Service tools: (Zoho, zendesk)
Technical/Hard skills: CRM Automation, Agile Methodology, Scrum, Administrative Support,
Business Process Documentation, Data Management, Project Planning
Soft Skills:Calendar Management, Office Management, Email Management, Time Management,
Formatting Reports, Travel planning, Outstanding organizational / Communication skills,
multitasking, Analytical and problem solving skills, Graphic design (Canva), Data entry, Content
Planning,
