Customer Service
Associate--
Nairobi, Kenya
LILIAN
KALEKYE
Profile
im a passionate customer service associate with over five years of experience
which goal is to maintain customer satisfaction. I have great communication and
interpersonal skills in addition to problem solving. I am confident,self-driven and
result oriented .
Understands the importance of delivering the mission of a brand with each and every
action, interaction that takes place involving customers. Several years of experience
in various retail settings with a proven track record of job success. hands on task , and
ready to join my next team.
Employment History
Food and beverage service supervisor at Karen
country club, Nairobi
10/2022—Present
Discussed promotions, products, and anything pertaining to better and
more satisfactory service for the customer.
Provided excellent customer service and achieved a high rate of client
satisfaction and retention.
Maintained a neat, organized, and safe working environment.
Managed staff and restaurant procedures to ensure optimal
performance.
Worked well independently as well as collaboratively.
Brand ambassador at Karen country club, Nairobi
03/2022—10/2022
Maintained a focus on Service Values and Service Excellence.
Greeted clients and provided them with information and superior
service.
Increased the rate of return clients with unparalleled customer service
and a commitment to satisfaction.
Collaborated with other team members to create fresh brand ideas
and project initiatives.
Effectively communicated the mission of our brand,and Developed
unique content for a variety of clients sites to improve presence and
brand awareness.
Sales and Marketing representative at Nutrition
zone, Nairobi
2021—03/2022
Links
linkedln
Skills
Self-motivation
Conflict Resolution
Interpersonal Skills
Problem Solving
Decision Making
Creativity
Ability to Multitask
Microsoft Office
Leadership
Effective Time Management
Fast Learner
Adaptability
Ability to Work in a Team
Communication Skills
Customer Service
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Established sales goals by forecasting annual sales quotas and
projecting expected sales volume for existing and new products.
Effectively supported data-driven marketing and sales activities.
Oversaw sales, marketing, and business development goals.
Utilized effective marketing strategies and sales techniques.
Constantly searched for new opportunities to engage new audiences.
Food and beverage service supervisor at
Jacaranda hotel, Nairobi
03/2019—12/2020
Worked to ensure quality service and addressed and resolved all
customer issues.
Ordered diverse inventory and customer pleasing food and beverage
items.
Met and exceeded customer service goals and quarterly sales
performance metrics.
Handled all food and products in compliance with company safety and
sanitary protocols.
Worked to provide customers with the highest quality food, beverage,
and service experience.
Front desk personnel at Jacaranda hotel, Nairobi
08/2018—03/2019
Handled the sorting and distributing of mail and oversaw front desk
operations.
Managed front desk operations and customer interactions.
Answered phone calls, greeted clients, and handled all front desk
responsibilities.
Managed front desk tasks for all rooms.
Effectively used task management skills to complete all front desk
operations in a timely manner.
food and beverage service hostess at Jacaranda
hotel, Nairobi
07/2017—08/2018
Provided excellent customer service and achieved a high rate of client
satisfaction and retention.
Worked to deliver the highest level of client service possible.
Fostered a high rate of returning clients due to optimal customer
service .
Provided top of the line customer service to all patrons.
Food and beverage service server at Cheers
bakery and cafe, Nairobi
04/2016—05/2017
Greeted clients and provided them with information .
Provided excellent customer service and achieved a high rate of client
satisfaction and retention.
Worked to provide customers with the highest quality food, beverage,
and service experience.
Made suggestions to customers based on preferences.
Worked as a team member with other restaurant professionals to
ensure satisfied customers.
Admin/personal assistant at Essa Omar bin
Heider real estate LLC, Dubai
05/2015—02/2016
Worked with the Office Manager to schedule appointments and
company meetings.
Served as a helpful assistant to all office staff including the
Accountant, Property Manager, Maintenance Manager, and Broker.
Contributed to an organized workplace by maintaining filing systems
as well as the company calendar.
Solved client issues, routing to the appropriate department when
necessary.
sales and marketing promoter at House of manji,
Nairobi
01/2014—12/2014
Effectively supported data-driven marketing and sales activities.
Utilized effective marketing strategies and sales techniques.
Designed and implemented systems to measure sales and marketing
effectiveness that helped eliminate ineffectiveness and boosted
productivity.
Oversaw sales, marketing, and business development goals.
Education
Diploma in business management, University of
Nairobi, Nairobi
09/2018—09/2021
Graduated with second class honors upper
Certificate in front desk techniques, Utalii
university collage
09/2017—12/2017
graduated with certificate in front desk techniques
