Lilian Isichei

 LILIAN Isichei - - Professional Summary Highly motivated Inside Sales/Outbound Sales Representative with extensive experience in cold calling, emailing, and customer service. Skilled at managing leads, generating new business, and developing sales processes to enhance customer acquisition. Proven ability to engage potential clients through meaningful communication and build lasting relationships. Proficient in CRM systems and email platforms, with a strong track record of exceeding sales targets. Key Skills Cold Calling & Emailing Lead Generation & Management Sales Process Optimization Customer Relationship Management (CRM) Strong Verbal & Written Communication Self-Motivated & Results-Oriented Problem Solving & Customer Service Team Collaboration & Support Commission-Driven & Target-Oriented Professional Experience Inside Sales Representative PPG USA -JAN 2022 – MARCH 2024 Prequalify potential customers via cold calls and emails to promote life insurance successfully . Develop and implement sales processes, improving team efficiency and increasing lead conversion rates by 15%. Manage and track all leads in CRM systems, ensuring timely follow-up and regular communication with prospects. Provide exceptional customer service by resolving inquiries, offering tailored solutions, and enhancing overall customer satisfaction. Collaborate with the sales team to refine outreach strategies and meet weekly sales targets, resulting in a consistent increase in closed deals. Outbound Sales Representative Rent to own US |-MAY 2018 – NOV, 2021 Conducted daily outbound calls to prospective clients, generating new business opportunities and driving revenue growth. Worked closely with the marketing team to create personalized email campaigns, achieving a response rate of 10%. Utilized CRM software to track interactions with potential clients, leading to a 15% increase in follow-up efficiency. Consistently met and exceeded sales quotas by building relationships and providing relevant solutions to prospects. Played a key role in process optimization, suggesting improvements that led to a 20% reduction in time spent on administrative tasks. Education Bachelor of Science University of Benin Accomplishments Increased lead conversion rate by 20% through the implementation of improved follow-up processes. Consistently exceeded sales quotas by 15% of consecutive quarters. Recognized as "Top Sales Performer" for 2023 generating great figures in revenue. Technical Skills Proficient in CRM system like HubSpot Experience with Email marketing Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to quickly learn and adapt to new tools REFRENCES AVAILABLE ON DEMAND Bottom of Form