Lilian Egejuru

Lilian Egejuru ADMINISTRATIVE OPERATIONS MANAGER - • www.linkedin.com/in/lilian-egejuru PROFESSIONAL SUMMARY Results-driven Administrative Operations Manager with a strategic approach to streamlining processes while maintaining exceptional client relationships. Combines strong organizational leadership with a natural ability to understand and address client needs, creating efficient systems that enhance both operational excellence and customer satisfaction. Proven track record of implementing innovative administrative solutions that reduce costs while improving service quality. Excels at building collaborative teams that share a commitment to operational precision and client-centered service that brings a thoughtful balance of analytical problem-solving and interpersonal warmth to create sustainable administrative frameworks that support organizational goals while nurturing valuable client partnerships. SKILLS Microsoft Office Team Leadership Excellent Communication Strategic Operations Management Client Relationship Development Administrative Leadership Executive Support CRM System Data Cleaning Workflow Automation Data Visualization Problem Solving PROFESSIONAL EXPERIENCE SCHOOL ADMINISTRATOR DFIS | Owerri, Imo state | April 2018- December 2024. ●Computerized office activities, maintained customer communication, and tracked records through delivery. ●Trained and managed about 30 teachers in classroom management and achieved significant improvements in their productivity. ●Implemented interventions for first-time test takers in math, improving students' scores to 68% first-time test takers - an increase of 20% through curriculum improvement. ●Plan school curriculum, spearhead parent/teacher conferences, write and choreograph school performances and graduations create school schedules and calendars ●Incorporated learning results in the national curriculum; used thematic units with in-depth performance tasks to engage students based on multiple intelligence and learning styles. CUSTOMER SERVICE OFFICER DANDOLINKS | Nnewi, Anambra state | April 2016- December 2018 ●Reviewed applications for completeness, accuracy, and compliance with regulations and met with applicants to obtain missing information followed by adding it to the system ●Entered data from various documents into the system of record for storage, processing, and data management purposes. ●Created an accurate spreadsheet and reviewed data for deficiencies or errors, correct any incompatibilities if possible, and check the out EDUCATION M.Ed, Educational Administration And Supervision | National Open University Of Nigeria (Noun) | Sept-Dec2025 Bachelor Of Arts - BA, Education | Delta State University, Abraka. Delta state.| January 2005 - December 2008) CERTIFICATION Certified Customer Service Specialist (CSS). LinkedIn Certified Customer Service Professional (CCSP). LinkedIn Data Analysis. Digitaley Drive