LILIAN EDEH
Administrative Assistant - Digital & Operations support
PROFESSIONAL SUMMARY
Skilled in optimizing business operations through efficient workflow systems, digital tools, and structured
coordination. Experienced in managing processes, documenting operations, and supporting decision-making
for smooth team execution. Delivers measurable efficiency gains through organized digital systems and
accurate administrative reporting.
CORE SKILLS
Workflow & Process Documentation
Digital Operations Management
Administrative Coordination
CRM & Database Administration
Calendar & Task Management
Email & Communication Systems
Project Tracking & Reporting
Process Automation Support
Cross-Functional Collaboration
TECHNICAL TOOLS
Google Workspace | Trello | Asana | Slack | Zoom | Canva | Airtable | Draw.io | Gohighlevel | make.com |
Zapier | Hubspot
PROFESSIONAL EXPERIENCE
Flourish Media Agency – Nigeria
Administrative Assistant – Digital & Operations Support (Remote Internship)
September – November 2025
● Structured internal workflows using Draw.io and task management tools, increasing clarity across
departments.
● Consolidated form submissions and approvals into a single operational tracker, reducing processing
time by 25%.
● Managed digital correspondence, calendars, and approvals to keep daily operations on schedule.
● Produced workflow summaries and task reports that improved management visibility and accountability.
● Implemented CRM updates and basic workflow automations using Gohighlevel and Zapier to
streamline client onboarding and internal task tracking.
Midas African Food UK – Manchester, UK
Administrative & Digital Support Assistant
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June 2024 – April 2025
Organized digital records and internal documentation for faster retrieval and version control.
Supported digital scheduling and communications, maintaining consistent cross-team updates.
Implemented structured inbox management practices, reducing email backlog by 30%
Coordinated content and administrative workflows that improved campaign turnaround times.
Maintained and optimized CRM data workflows using Airtable and Gohighlevel, improving task tracking
and client response efficiency.
Havilah Fingers Ltd – UK
Digital Operations Assistant
June 2023 – February 2024
● Created and maintained project documentation templates to streamline client onboarding.
● Supported email campaign execution and digital reporting, improving follow-up accuracy.
● Coordinated travel logistics and client itineraries through organized digital systems.
EDUCATION
Mivas Open University, Nigeria
Bsc Information Technology
CERTIFICATIONS
ALX Africa – Lagos,Nigeria
Witty Automations Academy LTD
Certificate,Virtual Assistant
Certificate, CRM & Workflow Automation
