Lilian Dim Sylvanus

My name is Lilian Dim-Sylvanus, and I am a highly skilled Virtual Assistant and Customer Support Specialist with several years of experience helping businesses, executives, and entrepreneurs manage their daily operations more efficiently. Over the course of my career, I have developed a strong background in customer service, executive assistance, administrative support, and virtual collaboration, making me a versatile professional capable of handling diverse responsibilities.

I specialize in email and calendar management, client correspondence, research, scheduling, data entry, and CRM tools such as Salesforce, HubSpot, Zoho, Zendesk, and Freshdesk. My ability to manage customer inquiries across multiple channels—live chat, email, and calls—has allowed me to consistently achieve high customer satisfaction ratings. For example, in one role I successfully handled over 100 customer interactions per day while maintaining a 90% satisfaction rate, demonstrating my ability to deliver quality service even under pressure.

In addition to customer support, I have strong experience in executive and administrative assistance. I have supported executives by managing their schedules, preparing documents, coordinating communication, and streamlining administrative processes. By implementing task management tools like Trello, Asana, Notion, and Slack, I was able to increase team productivity and improve administrative efficiency by 30%. My strength lies in not just completing tasks, but in improving systems to save time and create smoother workflows.

I thrive in remote environments, and I am fully equipped to collaborate through platforms like Google Workspace, Zoom, and Slack. I understand the importance of communication, confidentiality, and attention to detail in virtual support, and I bring a professional and proactive approach to every project. Whether it’s managing client relationships, documenting reports, or resolving customer issues, I ensure that each task is handled with accuracy and reliability.

What sets me apart is my commitment to excellence and client satisfaction. I don’t just complete tasks; I focus on delivering results that add value to your business. My goal is to make your work easier, help you stay organized, and allow you to concentrate on growth while I take care of the details.

If you are looking for a reliable, detail-oriented, and adaptable Virtual Assistant or Customer Support Specialist, I am here to help. Together, we can simplify your workload, enhance productivity, and create lasting positive results for your business.