Lilian Dike

I am a detail-oriented Customer Support Specialist with over 1 year of experience in client service and operational efficiency. I specialize in building reliable service infrastructures and optimizing the entire customer journey. My goal is to ensure your clients receive top-tier support and your business achieves maximum customer retention. My professional commitment is to get the job done correctly, no matter what troubleshooting is required.

I leverage platforms like HubSpot (Service Hub) and Freshdesk to optimize client relationships and service delivery. I am proficient in:

• CRM Management: Creating accurate Contact Records and Company Records to guarantee a seamless 360-degree customer view.
• Service Operations: Configuring help desk systems, managing the Ticket Pipeline flow, and improving support efficiency.
• Knowledge & Retention: Building effective Knowledge Base articles (self-service solutions) and boosting client retention through proactive service.

• Customer Support: Responding to inquiries, resolving complex issues, and providing personalized client service.
• System Configuration: Setting up and managing help desk and ticket management systems (Freshdesk/HubSpot).
• Client Communication: Executive email correspondence and multi-channel support management.

• Support Tech Proficiency: Expert in Freshdesk, HubSpot, Slack, Asana, and Trello.
• Soft Skills: Exceptional written/verbal communication, problem-solving (including technical troubleshooting), and time management.

I am committed to helping clients enhance their customer satisfaction and achieve business goals through proactive and structured service. Let’s collaborate to elevate your customer experience!