Lilian Daniel
Virtual Assistant | Customer Support Specialist-| (- | Linkedin.com/in/lilian-daniel
Professional Summary
Detail-oriented and highly organized Virtual Assistant and Customer Support
Specialist with expertise in managing business operations, email handling,
appointment setting, and client relationship management. Skilled in CRM
workflows, cold calling, lead generation, and salesforce client management.
Adept at streamlining processes, optimizing productivity, and providing top-tier
administrative support. Proficient in google office products, email management,
and search engine optimization to enhance business efficiency.
Key Skills
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Customer Support & Client Relations
Email Handling & Management
Appointment Setting & Calendar Management
CRM Tools: HubSpot, Zendesk, Monday.com.
Cold Calling & Telemarketing
Google Office Product & Productivity Tools
Time Management & Multitasking
Work Experience
Customer Support Specialist
Digital Witch | November 2024 - March 2025
● Provided exceptional customer support, responding to client inquiries
via email, chat, and phone, ensuring timely and professional
communication.
● Managed email handling and inbox organization, prioritizing messages,
responding to customer queries, and escalating urgent issues.
● Scheduled and coordinated appointments, meetings, and follow-ups,
improving workflow efficiency to clients.
● Utilized CRM tools (HubSpot,Zendesk, monday,com etc.) to manage
customer data, track interactions, and enhance client relationships.
Education and Certification
National Diploma (OND) Business Administration
Kaduna State Polytechnic, Kaduna State Nigeria
Customer Success Management Certificate
Alison | 2025
Virtual Assistant Certificate
Alison | 2025
Tools and Software
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CRM Platforms: Hubspot, Monday,com, Zendesk.
Microsoft Office Suite and Google Workspace
Live Chat Software and AI Chatbot
Communication Tools: Slack, Zoom, Microsoft Teams.
Languages
English
References
Ekwutosi Okeh Cynthia-Digital Witch-
Igomu Robert Ochekawo-Maximus Global Logistics
Kudenda, Kaduna Nigeria-
