Lilian Chinenye Ajewole

Lilian Chinenye Ajewole --www.linkedin.com/in/lilianchinenyeajewole PROFESSIONAL SUMMARY Experienced professional with a proven track record in both IT support and administrative/customer service roles. Possessing four years of hands-on experience in IT support alongside a decade-long tenure in administrative assistance and customer service, I bring a unique blend of technical expertise and interpersonal skills to any tech position. Known for my ability to troubleshoot technical issues efficiently while maintaining a customer-centric approach, I am adept at streamlining processes, enhancing productivity, and delivering exceptional service in fast-paced environments. Eager to leverage my diverse skill set and passion for technology to contribute effectively to your team. EXPERIENCE De-Conell Childline School Customer Service Representative Aug 2014 - Present ● Student and Parent Liason: Acting as the primary point of contact for students and parents, and addressing inquiries, providing information on school policies, procedures, and programs, and assisted with enrolment, registration and scheduling processes. ● Issued Resolution and Support: Handling a wide range of student and parent concerns and issues, including academic matters, disciplinary actions, transportation logistics, and extracurricular activities, strived to resolve conflicts and challenges promptly and effectively to ensure a positive experience for all stakeholders. ● Administrative Support: Assisting with various administrative tasks such as maintaining student records, updating databases, managing school communications, organizing events, and coordinating with faculty and staff to ensure smooth operations and efficient delivery of services. Skye Bank Plc. (Now Polaris Bank) IT Support Specialist Jun 2008-Aug 2012 ● Ensured seamless connectivity and optimized network operations, contributing to improved efficiency and user satisfaction. ● Effectively administered Windows OS installations, provided hardware support and upgrades, resulting in enhanced system performance and reliability. ● proficiently configured and managed switches, routers, modems, and radios, streamlining communication infrastructure and maintaining connectivity. VOLUNTEER EXPERIENCE MercyPlus Home Health Services Childcare Worker April 2021- Jan 2024. ● Diligently observed and monitored children's play activities, fostering a secure and stimulatingenvironment that promotes their well-being and development. ● Displayed exceptional attentiveness and sensitivity by identifying early signs of emotional ordevelopmental problems in children, promptly communicating these concerns to parents or guardians,and ensuring appropriate actions were taken to address them. ● Collaborated with relevant authorities to ensure necessary support and interventions were provided,consistently following through to ensure the welfare of the children. ● Maintained impeccable cleanliness standards by regularly sanitizing toys and play equipment. EDUCATION Lead City University Nigeria Bachelor of Education in Educational Management [CGPA 4.36] April 2019- July 2023 Osun State Polytechnic Nigeria National Diploma in Electrical Engineering Aug 2003 – Jan 2006 PROFICIENCIES • Lead generation • Customer Support Services • Appointment Setting • Google Suites • Telemarketing/cold mailing • Email marketing • Data Entry • CRM tools • Virtual Assistance • Administration • Communication CERTIFICATION Cisco Network Associate Certification -- Cisco Cisco Network Professional Certification --Cisco Soft skills Training-Jobber man Customer Service: Problem Solving and Troubleshooting—LinkedIn Learning Centre Marketing Analytics Foundation --Meta Digital Marketing Fundamentals-- Indian Institute of Digital Education - IT Support Certification-- Digital Witch IT Support Community- 2024 Customer Service Support Training –LinkedIn Learning Centre 2024