Lilanie Lucenara

I am a dedicated Operations and Guest Support Specialist with over eight years of focused experience in the Short-Term Rental (STR) industry. I specialize in bridging the gap between high-touch guest experiences and complex back-end logistics, ensuring seamless operations for property owners and management firms.

Throughout my career, I have evolved from hands-on guest support to high-level management, serving as a Customer Service Team Manager for four years and a Project Manager for two years. This background allows me to handle everything from urgent guest resolutions to long-term operational scaling.