Lilanie Lucenara

Extremely motivated to constantly develop my skills and grow professionally. I pride myself in working with quality and integrity. I am confident in my ability to complete the task assigned in a timely manner and with accuracy.

I can think quickly and provide resolution to the problem ASAP (can decide right and quick). I am an extremely organize person who loves to put everything in order. I love working with transparency, no grey areas. That would give me a peace of mind while working and be effective with my role.

I have been working as a Customer Service Representative since 2007, supporting US, AU and UK clients and experienced in handling escalations for different LOB's sales, retention for both inbound and outbound campaigns.

Recently I found myself being in love with Short Term Rentals Company specializing "Guest Communications" a little of maintenance and assisting some social media tasks, such doing company's flyer using CANVA. I can be your Escapia hero (Email Automation Specialist).

I love learning new things. Tip toe if you must, but make sure to take that one step.

I love to work with experts and I will never get tired in learning new skills.