Liezyl L. Manalo
Address: 2185B Road 10, Fabie Estate Sta. Ana Manila 1007
Mobile number: -
Email add:- Skype:-
OBJECTIVE
To be able to find a job that would help me enhance my knowledge and skills for over 8 years’ experience
of working in various Call Center Companies in the Philippines. Adept at utilizing computer productivity
and software to maintain high levels of Virtual Assistance jobs, Sales and Customer Service and being
adaptable to a given situation.
Skills and Abilities
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With Virtual Assistant, Legal Assistant, Personal Assistant work experience
Uses Filevine, Asana, Google Docs and Sheets, Google Calendar
Able to multi-task on a regular basis
Excellent in time management skills
Independent worker who does not need much supervision
Able to learn new products or procedures quickly
Extremely reliable
Very good work ethics
WORK EXPERIENCES
VIRTUAL ASSISTANT / LEGAL ASSISTANT / PERSONAL ASSISTANT | VAN LAW FIRM |
OCTOBER – PRESENT
Assist on documentation and coordination with insurance companies (Adjusters) and other parties
involved in the cases handled. Generate initial documents needed. Doing Calendar and Schedule
Management as per clients’ needs. Coordinate with insurance adjusters, medical people, court
representatives as instructed via phone and email. Fulfill data entry tasks. Make and receive calls from
clients, companies and other parties that are either inquiring, calling back, or need to provide more
information.
SALES REPRESENTATIVE | INFINITY BPO SOLUTIONS INC. | OUTBOUND SALES |
JULY 2018 – OCTOBER
This is an outbound cold calling sales campaign called USDirectory.com, wherein we are calling to
business owners to have their business advertised online, be seen in directory pages, and come up
naturally in Google through Search Engine Optimization. Since this is a business-to-business campaign
(B2B Sales), accuracy and focus is very important. Our main task is to cold call clients, ask relevant
questions related to what they want to hear, present and offer the package for as low as $5 monthly, with
no cancellation charges, no contract and they can keep the service as long as they want to get exposure
and visibility to get more potential clients. Once they say yes, get the credit card details, process the
payment while they are still on the phone and endorse to technical department to ask questions about the
client’s website and etc.
SALES REPRESENTATIVE | SNP INTERNATIONAL | OUTBOUND SALES |
JANUARY 2018 – JULY 2018
This is an outbound calling for clients who signed up in our trading platform called Tradeo.com, an online
social trading brokerage and licensed and regulated firm who specializes in Social Trading and Copy
Trading. We discuss to clients the Basics of Social Trading, Basic Fundamental, and Technical Analysis and
have their trading account activated so they can start making profits and earn money through trading
with FOREX, stocks, commodities, indices, and cryptocurrencies. Our main job is to help clients to activate
their trading account for as low as $250 as their initial investment, help them, guide them and walk them
through on how to fund and make a deposit to their trading account using a smartphone or using a laptop
or computer or get their credit card details, process payment, and process activation while they are on the
phone. Once done, transfer to the Account Manager to fully discuss their trading plan.
Our clients are from all over the world, especially in the whole parts of Europe and Asia.
SALES REPRESENTATIVE |DLOOK PHILIPPINES INC |OUTBOUND SALES |
SEPTEMBER 2016 – JANUARY 2018
This is also an outbound cold calling campaign called Dlook.com, an online advertising company based in
Australia, who is specializing in Search Engine Optimization, Website Creation, Google AdWords and etc.
This is also a B2B Sales campaign so being transparent is very important. Our main job is to cold call
clients, ask relevant questions based on their needs, present and sell the package, and get the sale done
over the phone.
Our main job is to explain to clients how they are going to benefit out of advertising their business,
explain the difference between SEO (organic search) and AdWords (paid advertising) in Google and how
they want to come up or what keywords and areas they want to come up, where they are going to come
up and the timeframe for them to come up on top search engines like Google, Yahoo and Bing. We also
provide services like REVIEWS GENERATION, SEO, SEM, Social Media Marketing, Website Creation, Island
Banner Ad creation, Logo Creation, etc. Once client would say yes, get their credit card details over the
phone, and process payment for $550 AUD. Once done, endorse to Account Manager for website creation
and other clarification about the package.
SALES REPRESENTATIVE | TELSTRA | TELCO SERVICES AUSTRALIA | OUTBOUND SALES |
APRIL 2016 - SEPTEMBER 2016
This is also an Outbound Sales Campaign called Telstra, a telecommunication company based in Australia
who offers services like internet, home phone, and mobile phones. Our main job is to call existing clients to
have their services upgraded to a much higher internet speed, better home phone packages and upgrade
their mobile phone services. We also call and provide new services to existing clients and new clients.
Explain to the client how much they will be charged for on the next billing period, provide first call solution
to get good surveys at the end of the conversation and make sure that all clients are happy and satisfied.
Focused to sell and upsell and get good surveys on each and every call to maintain customer satisfaction.
SALES REPRESENTATIVE | ACCESS WORLWIDE PHILIPPINES, INC | INBOUND SALES |
NOVEMBER 2014 - OCTOBER 2015
This is an inbound calling campaign called AT&T, a telecommunication company based the in the US who
offers services like internet, home phone, mobile phones, and TV. This job is quietly complicated because
we are universal agents. We do sales, billing, technical support and customer service all in one. Our main
job is to provide services, sell the packages, answer customer inquiries regarding billing process and
convert customers calling in into a sale. Upgrade their existing services, provide new services and builds
rapport, clarifies and validates information to ensure satisfaction at all times. Assist and walk them
through to fix and troubleshoot their services for their wireless connections, cables, and phones. Focused
to sell, upsell, upgrade and get good surveys on each and every call to main company’s revenue and main
customer satisfaction.
CUSTOMER SERVICE AND SALES REPRESENTATIVE | EXPERT GLOBAL SOLUTIONS |
SEPTEMBER 2012 - OCTOBER 2014
This is an inbound calling campaign called Credit One Bank, a bank or financial institution in the US, who
offers and reinstate bad credit score clients by having larger annual fees to recover their bad credits. Our
main job is to help clients and assist them to avoid being delinquent, handle billing inquiries, monthly
payment dues, billing due date, provide information purchased online or on the card making them over
the limit and process cancellations if necessary. Assist them on how they can get good credit scores, offer
a better plan for their credit cards and increase their credit limit if necessary.
Provide customers with excellent satisfaction and accuracy to avoid complaints. Served as a first level
contact and get good surveys on each and every call.
SALES REPRESENTATIVE | TRAVEL SPECIALIST | AEGIS PEOPLE SUPPORT |INBOUND SALES|
NOVEMBER 2010 – JULY 2011
This is an Inbound Calling Campaign called Expedia, a travel company who offers flights, hotel reservations,
and car rentals. Our main job is to assist and help our clients book their flights, reservations for hotels
and car rentals. Ask relevant questions based on their needs and wants. Once they have chosen the right
package, process the payment by getting their credit card details. Once done, provide them with the
itinerary and send an email for confirmation. Document customer issues and provide necessary
solutions and actions as quickly as possible. Meet outline performance, goals and targets and promote
customer satisfaction at all times.
Education
UNIVERSITY OF SAN CARLOS-CEBU
Bachelor of Arts in Linguistics and Literature
AB English (Undergraduate)
NAGA NATIONAL HIGH SCHOOL
High School Diploma
