Liezl G. Felices

LIEZL FELICES Customer Support Representative ABOUT ME EDUCATION I'm experienced in customer support and I 2016 - 2020 • Camarines Sur Polytechnic worked in the BPO industry for almost 1 year Colleges and 2 months. I have great communication skills and I love talking to different people. Course : Bachelor of Science in Office Administration EXPERIENCE 2021 IBEX Global Solutions Customer Representative • Tasked to answer incoming and outgoing calls, chats, and emails • Customer retention and assist customers in placing orders and tracking orders. • Documentation and making sure the customer's files are updated and organized. 2020 Camarines Sur Polytechnic Colleges Part-time Office Assistant • Tasked to organize office files and did some office errands • Answering calls PhilExtreme 2015 Computer Assistance • Worked closely with the manager to assist customers and with sales. • Editing photos, printings, and encoding documents. SKILLS Communication Skills Photo Editing Tech- Savvy Organizing Time Management Customer Relations • - •-