Liezl Dela Cruz

LIEZL QUILLA DELA CRUZ Address: B7 L9 Ciudad Grande II Brgy. Labas, City of Santa Rosa Email Address:- Mobile number: - “Respond rapidly and appropriately to changing circumstances.. Create positive learning environment and refocus to new priorities..” OBJECTIVE To join, perform, grow and make a positive contribution in any field of service, based on my potentials and skills. WORK EXPERIENCE Pangaea Holdings Dec. 2020- Present Los Angeles, CA Bucket Mailman -Administrative tasks -Assigned tickets to their respective buckets Sevron Ltd. Dec. 2019- Dec 2021 Leyland PR25 3FF, United Kingdom Virtual Admin Assistant Responsibilities: -Researched and obtained updated Safety Data Sheets needed that are available from manufacturer’s website. -Coordinate with the manufacturers by phone or email if SDS’s are not available on their website. -Provided support to inbound inquiries via live chat. -Provided other services related to SDS Admin. iQor Sept.2017- June 2019 Tagapo, City Of Santa Rosa Laguna Senior Agent Responsibilities: -Resolved queries relating to billing, product information and technical errors on their channels. -Built Rapport and Relationships with Customer Skills & Competencies. -Followed all company processes and applied them diligently IBM Services Aug 2015-April 2016 City of Santa Rosa, Laguna Technical Support Representative Responsibilities: -Answered phone calls regarding account logins on customer's website. -Troubleshoot customer websites, technical problems and account logins. Hinduja Global Solutions Jan 2012- April 2015 Alabang, Muntinlupa City Healthcare Specialist Responsibilities: -Handled inbound calls and provided benefits and coverage on customer's health insurance. -Retained existing customers/services through the use of consulting techniques and enabled customers to perceive value in the service. -Performed other duties as assigned. EDUCATIONAL BACKGROUND College: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES- City Of Sta Rosa, Laguna BS in Clinical Psychology SKILLS Proven effective in written and oral communication skills. Has basic knowledge on Microsoft Office and Internet Applications. Ability to negotiate and persuade to achieve desired results. PERSONAL INFORMATION Date of Birth: Nov. 15, 1987Height: 5’1 Place of Birth: ManilaWeight: 90 lbs Citizenship: FilipinoReligion: Catholic CHARACTER REFERENCE Available Upon Request