Liezl Damas Colambo

LIEZL D. COLAMBO VIRTUAL ASSISTANT EXECUTIVE SUMMARY Highly motivated and detail-oriented Virtual Assistant with a strong foundation in administrative support, time management, and communication. Proficient in handling tasks such as scheduling, email management, data entry, and online research using tools like Google Workspace and Microsoft Office. Quick to learn new systems, dependable under pressure, and committed to providing efficient and professional virtual support to help clients stay organized and productive. Work Experience EDUCATION School: The New El Salvador Colleges Inc. Course: -) Bachelor of Secondary Education Major in Mathematics License Professional Teacher (2019) SKILLS AND EXPERTISE Email Management Calendar Coordination Task Organization Research & Data Entry Customer Support Content Creation Engagement Strategies Analytics Tracking Platform Management Trend Spotting Time Management Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint) Adaptability & Problem-Solving CONTACT INFO-- Mathematics Teacher English Teacher Admin Assistant Advisor I, Technical Support Social Media Manager ICT-Coordinator Kumon International Learning Center (April 2019October 2021) Guide students through Kumon learning materials in math and reading to develop their self-learning skills and academic confidence. Assess individual student progress regularly and adjust study plans to match their pace and abilities. Provide encouragement and motivation to help students stay focused and overcome learning challenges. Maintain accurate records of student attendance, progress reports, and performance data. Communicate effectively with parents or guardians regarding student progress, challenges, and milestones. Prepare learning materials, worksheets, and assessments to support individualized instruction. Support the day-to-day operations of the learning center, including scheduling, organizing study areas, and managing supplies. Promote a positive and welcoming learning environment that fosters discipline, independence, and a love for learning. Participate in training sessions and workshops to stay updated with Kumon methodologies and best practices. Assist with administrative tasks such as enrollment, fee collection, and responding to inquiries. Advisor I, Technical Support Concentrix October 2021 - April 2022 Provide timely and effective technical assistance to customers experiencing issues with Razer products, including gaming peripherals, laptops, and software. Diagnose and troubleshoot hardware, software, and connectivity problems via phone, email, live chat, or remote support tools. Guide customers through step-by-step solutions, ensuring clear communication and positive user experience. Document all customer interactions, issues, and resolutions accurately in the support ticketing system. Collaborate with engineering and product teams to escalate and resolve complex technical issues. Stay up-to-date with the latest Razer products, software updates, and industry trends to provide informed support. Assist with warranty claims, repairs, and replacements by coordinating with relevant departments. Identify recurring issues and provide feedback to improve product quality and customer support processes. Maintain high customer satisfaction by demonstrating professionalism, empathy, and patience in all interactions. Participate in training sessions and contribute to the development of knowledge base articles and FAQs. HR Recruitment Staff Argayoso Group of Companies April 2022- May 2022 Coordinate and manage the full recruitment cycle, from job posting and sourcing candidates to screening resumes and conducting initial interviews. Collaborate with department managers to identify staffing needs and develop clear job descriptions and specifications. Utilize various recruitment channels, including job boards, social media, and employee referrals, to attract qualified candidates. Schedule and facilitate interviews, ensuring a smooth and professional experience for candidates and hiring managers. Conduct background checks, verify references, and ensure compliance with company policies and labor laws. Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS) and generate recruitment reports as needed. Assist in onboarding new hires by preparing employment contracts, facilitating orientation, and coordinating with relevant departments. Support employer branding initiatives to promote Argayoso Group of Companies as an employer of choice. Stay informed on industry trends, labor market conditions, and best recruitment practices to continuously improve hiring processes. Assist with other HR functions as needed, such as employee engagement activities, training coordination, and performance tracking. Records Custodian, Social Media Manager teacher and ICT- Coordinator The New El Salvador Colleges Inc. / May 16, 2022-January 31, 2025 Organize, maintain, and safeguard company or institutional records, both physical and digital, ensuring easy retrieval and confidentiality. Implement and oversee record-keeping systems and protocols in compliance with legal and organizational standards. Perform regular audits and updates of files to maintain accuracy and relevance. Manage the archiving and proper disposal of outdated or obsolete records according to policy. Assist staff in locating and accessing records while maintaining security and privacy. Prepare reports and documentation related to records management activities. Create, curate, and schedule engaging and age-appropriate content that highlights school events, achievements, announcements, and educational resources. Monitor and respond to comments, messages, and inquiries in a timely and professional manner, fostering a positive online community. Collaborate with teachers, administrators, and staff to gather content ideas and ensure accurate information is shared. Manage the school’s social media calendar to ensure consistent and strategic posting across platforms in Facebook Track and analyze social media metrics to evaluate engagement and reach, and adjust strategies accordingly. Promote school programs, activities, and campaigns to increase participation and community involvement. Ensure all posts comply with the school’s policies, privacy standards, and appropriate guidelines for student safety. Stay updated on social media trends and tools to enhance the school’s online presence.. Prepare regular reports on social media performance for school leadership. Prepare and deliver lesson plans aligned with curriculum standards to foster student learning and development. Assess and monitor student progress, providing constructive feedback and support as needed. Create a positive and inclusive classroom environment that encourages participation and respect. Maintain accurate records of attendance, grades, and other student information. Communicate regularly with students, parents, and school staff regarding academic performance and classroom activities. Participate in school meetings, training, and professional development sessions as required. Plan, implement, and manage the school’s information and communication technology infrastructure to support teaching, learning, and administrative functions. Collaborate with school leadership to integrate ICT into the curriculum and promote innovative teaching methods.