Liezell Santos

LIEZELL B. SANTOS GENERAL VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT | CUSTOMER SERVICE SUPPORT Education TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES BACHELOR OF SCIENCE IN COMMERCE MAJOR IN LOGISTICS MANAGEMENT- QUEZON CITY, PHILIPPINES Skills About me Highly organized and results-driven professional with strong experience as a General Virtual Assistant, Customer Service Support, Administrative Assistant, and Sales Executive. Skilled in multitasking, communication, and problem-solving, with proven ability to support business operations, build client relationships, and deliver excellent service. At 36 years old, I bring both experience and enthusiasm, combining reliability, adaptability, and positivity in every role I take on. Experience SALES EXECUTIVE | ADMINISTRATIVE ASSISTANT General Virtual Assistance AGS SHIPPING AND LOGISTICS Administrative Support DYARCO SHIPPING SERVICES INTERGROUP SHIPPING AND LOGISTICS Customer Service (Email, Chat, Phone) Sales & Lead Generation Cold Calling & Telemarketing Appointment Setting Calendar & Schedule Management JANUARY 2024- PRESENT JANUARY 2000- DECEMBER 2023 APRIL 2017-DECEMBER 2019 1ST FLR. OFFICE #18 , AWQAF COMMERCIAL BUILDING #331, MOHAMMED BIN THANI ST., BIN OMRAN , DOHA QATAR | - FREIGHT COORDINATOR | ADMINISTRATIVE ASSISTANT AIR , LAND SEA FREIGHT JUNE 2013- NOVEMBER 2016 Email Management & Follow-ups UNITEK LOGISTICS SERVICES Data Entry & Database Management BARWA VILLAGE , BUILDING #16/33 | P.O BOX 201488, DOHA QATAR Internet & Market Research Microsoft Office (Word, Excel, JUNE 2012 - JUNE 2013 DOCUMENT CONTROLLER PowerPoint) CLASSICAL PALACE ARCHITECTURE, INTERIORS, AND LAND Google Workspace (Docs, Sheets, P.O BOX 6660, DOHA, QATAR | - Slides, Drive, Calendar) CRM Tools Social Media Management (posting, scheduling, engagement) File Organization & Documentation Report & Presentation Preparation Time Management & Multitasking Problem-Solving & Decision Making Communication & Interpersonal Skills Adaptability & Quick Learning Team Collaboration & Independent Work Strong Work Ethic & Reliability Market Research & Competitor Analysis Meeting & Exceeding Sales Targets Building & Maintaining Client Relationships PROCUREMENT ASSISTANT OCTOBER 2011-MAY 2012 FIL-AMERICAN HARDWARE CO. INC. 923 AURORA BOULEVARD CUBAO, QUEZON CITY, PHILIPPINES |- (+63) SHIPPING STAFF MARCH 2011- SEPTEMBER 2011 ELEMATEC PHILIPPINES INC. 923 AURORA BOULEVARD CUBAO, QUEZON CITY, PHILIPPINES |- (+63) REFERENCE MS. KAMILL FLORES | SALES SUPPORT COORDINATOR DYARCO SHIPPING SERVICES - MR. SRIRAM KALPATHY VARADARAJAN IYER | SALES MANAGER DYARCO SHIPPING SERVICES - |- COVER LETTER Liezell B. Santos - | --Doha- Qatar , +974 Liezell B. Santos-Doha- Qatar , +974 I AM WRITING TO EXPRESS MY INTEREST IN YOUR COMPANY. WITH A STRONG BACKGROUND IN ADMINISTRATIVE SUPPORT, CUSTOMER SERVICE, AND SALES, COMBINED WITH MY ADAPTABILITY AS A VIRTUAL ASSISTANT. I AM CONFIDENT IN MY ABILITY TO PROVIDE RELIABLE AND RESULTS-DRIVEN SUPPORT TO YOUR TEAM. OVER THE YEARS, I HAVE DEVELOPED A VERSATILE SKILL SET THAT INCLUDES: MANAGING CALENDARS, EMAILS, AND DOCUMENTS WITH EFFICIENCY AND ACCURACY PROVIDING PROFESSIONAL CUSTOMER SERVICE VIA PHONE, EMAIL, AND CHAT ORGANIZING DATA ENTRY, REPORTING, AND RESEARCH TO KEEP OPERATIONS RUNNING SMOOTHLY SUPPORTING SALES FUNCTIONS SUCH AS LEAD GENERATION, OUTREACH, AND CRM MANAGEMENT I BRING BOTH MATURITY AND ENTHUSIASM TO EVERY ROLE. MY APPROACH IS ROOTED IN PROFESSIONALISM, ORGANIZATION, AND A POSITIVE ATTITUDE. I ENJOY HELPING BUSINESSES STAY PRODUCTIVE AND I TAKE PRIDE IN BEING DEPENDABLE, DETAIL-ORIENTED, AND EASY TO WORK WITH. WHETHER INDEPENDENTLY HANDLING TASKS OR COLLABORATING WITH A TEAM, I AM COMMITTED TO CONTRIBUTING TO THE SUCCESS OF THE COMPANY. I WOULD LOVE THE OPPORTUNITY TO BRING MY SKILLS AND DEDICATION TO YOUR COMPANY AND SUPPORT YOUR MISSION. I WELCOME THE CHANCE TO DISCUSS HOW MY EXPERIENCE AND SERVICES CAN ADD VALUE TO YOUR ORGANIZATION. THANK YOU FOR YOUR TIME AND CONSIDERATION. I LOOK FORWARD TO THE POSSIBILITY OF WORKING WITH YOU. SINCERELY, LIEZELL B. SANTOS