WORK EXPERIENCE
ASSISTANT GENERAL MANAGER,
SUAREZ,LIEZEL--Gapan, Nueva Ecija Philippines
ACADEMIC HISTORY
PATTS, COLLEGE OF AERONAUTICS
BS Hotel and Restaurant Management
June 2010- March 2014
Patts Student Council
BSHRM Representative 2012 to 2013
AMAZON, FULL TIME
Private Label Product reasearcher
January 2023 to April 2023
Conduct reverse sourcing to identify profitable products
Utilizing tools such as HELLIUM 10, JUNGLE SCOUT,
KEEPA, Brand Analytics
Provide up-to-date leads with a minimum of 30% ROI
Negotiate pricing and maintain relationships with our
manufactures
KFC, Philippines | April 2015- Feb 2022
Cooperating with the general manager, and assisting with
anything from store planning to staff management.
Delegating tasks and activities, Monitoring equipment
performance.
Formulating overall strategy, managing people and
establishing policies especially during peak days, and
expected holidays and celebrations. Examples are, Mall
Sale, Festivals, School Events, Foodpanda Sales, Christmas,
New year, Valentines, Mothers day
Leading communications between corporate and
employees, and resolving issues
Recruiting, training and integrate new team members.
Provide guidance and feedback to employees when needed,
enforce store values and fuel company growth
Ensuring company policies and procedures are followed.
Handle customer and employee complaints
Arrange to have shifts schedules (when employees take
time off, including working students)
Help staff resolve on-the-job challenges
Track daily costs and revenues
Balance the cash register at the end of the shift
Coordinate with suppliers as they deliver food product
orders
Ensure client satisfaction and gracefully handle any
complaints
Open or close the restaurant
Inform the next Shift Manager about pending tasks
Report maintenance and training needs
Maintain a fully-stocked inventory and order food supplies,
as needed, by monitoring on hand products base on Daily/
weekly sales movement
Consistent high evaluation for quality control, Internal Audit
Results and 100% CUSTOMER SATISFACTION
CUSTOMER SERVICE REPRESENTATIVE, Telco TMOBILE
SUTHERLAND, Philippines |March 2022- Dec 2022
Maintaining a positive, empathetic, and professional attitude
AMAZON, SELLER VA PART TIME
ONLINE ARBITRAGE PRODUCT RESEARCHER toward customers at all times.
Responding promptly to customer inquiries, including Billing,
March 2022 to July 2022
Providing everyday leads to client base on the Criteria
they provide
Using tools such as KEEPA, SAS AND ASINZEN to
effectively perform the task and meet the goal
Communicating daily to see the progress of work and if
there will be in need of changes
Avoiding AMZ and IP complaints on the listings
Reading the tools effectively to identify a good lead
Manually stalking to store competitors and retail stores
in US
WORK REFERENCES
Erwin Calara-
Restaurant General Manager
Recelito Dizon-
Senior Shift Leader
charges, purchases and account maintenance using Tools
ATLAS, SAMSON Salesforce and Grancentral
Handling all inbound calls
Acknowledging and resolving customer complaints, and being
consistent with Company Metrics to hit MTD goals
Handling 20 to 50 call drivers with different method to resolve
and memorizing the procedure
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions,
comments, and complaints.
Communicating and coordinating with colleagues as necessary
using SLACK, OUTLOOK and Webex Meetings
