Liezel Gaslang

Curriculum Vitae Liezel Gaslang General Virtual Assistant and Social Media Manager Customer Service Representative Content Creator Executive Virtual Assistant Graphic Designer "Streamline Success: Your Virtual Assistant & Social Media Wizard!" PROFILE My goal is to empower businesses with exceptional general virtual assistance and dynamic social media management services. Fuel your business's success with the expertise of a seasoned General Virtual Assistant and Social Media Manager who thrives on delivering unparalleled results. With a solid foundation built on years of experience, I am primed to elevate your operations and online presence to new heights. From meticulously organizing your administrative tasks to crafting captivating social media campaigns, I am a versatile professional ready to tackle any challenge head-on. My track record speaks for itself: I am relentless in my pursuit of excellence and driven by a passion for driving tangible, measurable impact for every client I serve. Harnessing the power of cutting-edge tools and technology, I am a proactive problem-solver who doesn't just meet expectations – I exceed them. Whether it's optimizing workflows, maximizing productivity, or leveraging data-driven insights to inform strategic decisions, I am committed to elevating efficiency and effectiveness across every aspect of your business. With a keen eye for detail and a knack for innovation, I thrive in dynamic environments where adaptability is key. You can count on me to not only meet deadlines but to surpass them, delivering exceptional quality with every task I undertake. What truly sets me apart is my unwavering dedication to fostering genuine connections and driving meaningful engagement. In today's digital landscape, building a strong online presence isn't just about numbers – it's about building trust, loyalty, and authenticity. As your Social Media Manager, I am committed to crafting compelling content that resonates with your audience, sparking conversations, and nurturing relationships that stand the test of time. From responding to customer inquiries to managing community interactions, I take a hands-on approach to social media management that drives real, measurable results for your business. Ready to take your business to the next level? Partner with a General Virtual Assistant and Social Media Manager who is as passionate about your success as you are. Together, we'll streamline your operations, amplify your online presence, and unlock new opportunities for growth and expansion. Whether you're a startup looking to make your mark or an established brand seeking to stay ahead of the curve, I have the skills, the expertise, and the drive to help you achieve your goals. Let's embark on this journey together and turn your vision into reality. Mobile (- WhatsApp (- Skype live:.cid.6a4e94a919988e0f Email - Facebook https://www.facebook.com/profile.php?id=- LinkedIn https://www.linkedin.com/in/liezel-gaslang-172b631ab Onlinejobs.ph https://www.onlinejobs.ph/jobseekers/info/- Upwork https://www.upwork.com/freelancers/~-c3f494a30a5 "ELEVATE YOUR BUSINESSSuccess: TO NEW Your HEIGHTS WITH A PROFESSIONAL VIRTUAL ASSISTANT!" "Streamline Virtual Assistant & Social Media Wizard!" Constancio D. Basalo Jr. |-| (- | Davao City, Davao Del sur, Philippines Liezel Gaslang |-| (- | Naga City Cebu, Philippines 1 CURRICULUM VITAE WORK EXPERIENCE | Full -time January 2023- December 2023 Onboarding Specialist FLEETSMARTS Fleetsmarts is a dynamic and innovative technology company revolutionizing fleet management solutions for businesses of all sizes. Established with a vision to empower organizations with streamlined, efficient, and data-driven fleet operations, it specializes in providing cutting-edge software and services tailored to meet the unique needs of our clients. KEY REPONSILBILITIES: Collaborated closely with sales and implementation teams to facilitate the smooth transition of clients from the sales process to onboarding, ensuring alignment and continuity. Conducted comprehensive onboarding sessions with clients, demonstrating the functionality and features of our fleet management solutions and addressing any questions or concerns. Developed and maintained detailed onboarding documentation, including user guides, training materials, and FAQs, to support clients throughout their onboarding journey. Liaised with internal stakeholders to coordinate and schedule training sessions, system configurations, and other onboarding activities, ensuring timely completion and customer satisfaction. Proactively identified opportunities for process improvement and optimization within the onboarding workflow, implementing changes to enhance efficiency and effectiveness. Provided ongoing support and guidance to clients post-onboarding, serving as a primary point of contact for inquiries, troubleshooting issues, and addressing feedback to ensure continued satisfaction and success. January 2022- December 2022 Virtual Market Research Interviewer DYNATA Dynata is a leading global provider of first-party data and technology solutions that enable businesses to engage with consumers and make informed decisions. With a rich heritage spanning over two decades, it has established itself as a trusted partner to thousands of companies worldwide, empowering them to unlock actionable insights and drive meaningful outcomes. From market research and advertising effectiveness to customer experience and product innovation, Dynata delivers unparalleled expertise, technology, and service to fuel success in today's data-driven world. KEY REPONSILBILITIES: Conducted market research surveys through virtual channels, including outbound calls, online platforms, and email correspondence, to gather valuable insights from targeted respondents. Interacted with a diverse range of participants, including consumers, professionals, and stakeholders, to collect data on various topics, such as product preferences, consumer behavior, and market trends. Recorded and compiled survey responses meticulously, ensuring accuracy and completeness of data for analysis and reporting purposes. Maintained a high level of professionalism and empathy during interactions with respondents, fostering trust and rapport to encourage candid and authentic responses. Collaborated closely with project managers and research teams to understand project objectives, survey requirements, and target demographics, ensuring alignment and consistency in data collection efforts. Adapted quickly to changes in project scope, timelines, and priorities, demonstrating flexibility and resilience in a fast-paced and dynamic environment. "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 2 CURRICULUM VITAE WORK EXPERIENCE | Full -time January 2016- December 2022 Customer Service Representative CONCENTRIX Concentrix is a global leader in customer experience (CX) solutions, providing innovative services and technologies that enable organizations to deliver exceptional customer interactions at every touchpoint. With a relentless focus on driving business outcomes and exceeding customer expectations, Concetrix empowera brands to build lasting relationships, foster loyalty, and differentiate themselves in today's competitive marketplace. KEY REPONSILBILITIES: Handled both inbound and outbound calls efficiently, addressing customer inquiries, resolving issues, and providing information on products and services. Responded to emails and managed escalations promptly, demonstrating empathy and professionalism in written communication. Provided exceptional service to customers via various channels, including phone, email, chat, and social media, maintaining a high level of responsiveness and courtesy. Utilized customer relationship management (CRM) software to accurately document interactions, update customer profiles, and track case resolutions. Identified and anticipated customer needs, proactively offering solutions and recommendations to enhance their experience. Collaborated with cross-functional teams, including technical support, sales, and operations, to resolve complex customer issues and escalate as necessary. Conducted follow-up calls and surveys to ensure customer satisfaction and gather feedback for continuous improvement. Demonstrated product knowledge and understanding of company policies and procedures to provide accurate and relevant assistance to customers. Handled billing inquiries, processed payments, and assisted customers with account-related issues in accordance with company guidelines. Managed multiple tasks and priorities effectively in a fast-paced and dynamic environment, meeting or exceeding performance targets and service level agreements. Participated in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Upheld company standards for quality and professionalism in all customer interactions, maintaining a positive and customer-centric attitude at all times. Escalated unresolved issues to appropriate teams or management for further investigation and resolution. Adapted quickly to changes in processes, procedures, and technology, demonstrating flexibility and resilience in a rapidly evolving environment. Consistently met or exceeded performance metrics, including call handling time, first-call resolution, and customer satisfaction scores. Acted as a brand ambassador, representing the company's values and commitment to excellence in every interaction with customers. Handled sensitive customer information and maintained confidentiality in accordance with company policies and regulatory requirements. Participated in team meetings and huddles to share best practices, discuss challenges, and collaborate on solutions. Contributed to a positive and inclusive team culture, fostering a supportive and collaborative work environment. Recognized and awarded for exceptional performance as a Rockstar, exemplifying dedication, professionalism, and outstanding customer service. Demonstrated resilience and composure in handling difficult or irate customers, deescalating situations and finding mutually beneficial solutions. "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 3 CURRICULUM VITAE WORK EXPERIENCE | Part -time January 2024- April 2024 General Virtual Assistant JASAI ENTERPRISE LIMITED & I AM YOUR BRAND MAN JASAI ENTERPRISE LIMITED is a dynamic and innovative company dedicated to providing highquality products and services to our customers worldwide. With a focus on excellence, integrity, and customer satisfaction, it specializes in delivering cutting-edge solutions in various industries, including manufacturing, technology, and consumer goods while I am Your Brand Man is a dynamic and forward-thinking company specializing in comprehensive brand management and strategic marketing solutions. With a passion for creativity, innovation, and client success, it empowers businesses to build and elevate their brands in today's competitive marketplace. I am Your Brand Man believes in the power of storytelling, authenticity, and memorable experiences to create lasting connections with audiences and drive tangible results for our clients. KEY REPONSILBILITIES: Managed email correspondence, responding promptly to inquiries and forwarding important messages to relevant team members. Scheduled and coordinated meetings, appointments, and travel arrangements for executives and team members. Conducted internet research to gather information on competitors, market trends, and industry news to support decision-making processes. Assisted in the preparation and organization of documents, presentations, and reports for meetings and presentations. Handled data entry tasks, ensuring accuracy and completeness of information in databases and spreadsheets. Managed calendars and prioritized tasks to optimize time management and productivity for team members. Prepared and proofread documents, correspondence, and other materials with attention to detail and accuracy. Coordinated logistics for events, workshops, and conferences, including venue booking, catering, and participant registration. Provided administrative support to various departments, including HR, finance, and operations, as needed. Conducted online purchases and transactions, tracking expenses and reconciling invoices as necessary. Managed inventory and supplies, ensuring adequate stock levels and timely replenishment. Organized and maintained filing systems, both physical and digital, for easy access and retrieval of documents. Assisted in the onboarding process for new hires, including paperwork, orientation, and training logistics. Acted as a liaison between internal teams, external vendors, and clients, facilitating communication and collaboration. Handled customer inquiries and complaints, resolving issues promptly and escalating as needed for resolution. Assisted in social media management tasks, including content scheduling, monitoring, and engagement. Coordinated with external service providers, such as IT support and cleaning services, to ensure smooth operations. Compiled and analyzed data for various reports and presentations, providing insights and recommendations for improvement. "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 4 CURRICULUM VITAE WORK EXPERIENCE | Part -time January 2024- April 2024 Graphic Designer and Content Creator BRAND YOU MARKETING Brand You Marketing is a dynamic and results-driven marketing agency dedicated to helping businesses elevate their brands and achieve their marketing goals. With a focus on creativity, innovation, and strategic thinking, it specializes in developing tailored marketing strategies and executing impactful campaigns that resonate with target audiences and drive tangible results. Brand You Marketing believes in the power of storytelling, authenticity, and data-driven insights to create meaningful connections between brands and their customers. KEY REPONSILBILITIES: Designed eye-catching graphics and visual assets for various digital and print media, including social media posts, advertisements, brochures, and presentations. Created engaging and informative content across multiple platforms, including social media, websites, blogs, and email newsletters. Collaborated with the marketing team to brainstorm and develop creative concepts and campaign ideas that resonate with target audiences. Conducted market research and trend analysis to stay informed about industry best practices and emerging design trends. Translated conceptual ideas into high-quality designs, ensuring consistency with brand guidelines and messaging. Used design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) to bring concepts to life and refine visual elements. Produced multimedia content, including videos, animations, and GIFs, to enhance engagement and storytelling. Optimized graphics and content for different platforms and devices to ensure maximum visibility and usability. Managed multiple projects simultaneously, prioritizing tasks and deadlines to meet project requirements and client expectations. Worked closely with clients to understand their design needs and preferences, incorporating feedback and revisions as needed. Presented design concepts and proposals to clients and stakeholders, articulating the rationale behind creative decisions. Supported the marketing team in executing integrated marketing campaigns, contributing creative ideas and assets to drive campaign success. Conducted quality checks and proofreading to ensure accuracy and consistency in all design and content deliverables. Assisted in the development of brand identities, logos, and visual branding elements for new and existing clients. Maintained organized file management systems for easy access and retrieval of design assets and project files. Collaborated with photographers, videographers, and other creative professionals to produce compelling visual content. Engaged with social media followers and community members, responding to comments, messages, and inquiries in a timely and professional manner. Monitored social media trends and performance metrics, analyzing data to optimize content strategies and improve engagement. Conducted A/B testing and experimentation to refine design and content strategies and identify opportunities for improvement. Acted as a brand ambassador, upholding the company's values and representing the brand positively in all interactions. "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 5 CURRICULUM VITAE WORK EXPERIENCE | Part -time January 2024- April 2024 Social Media Manager VA BAR VA Bar is a premier virtual assistant agency that specializes in providing top-notch administrative support and professional services to businesses and entrepreneurs worldwide. With a team of skilled and experienced virtual assistants, it helps clients streamline their operations, increase productivity, and achieve their business goals. VA Bar is committed to delivering exceptional service, personalized solutions, and tangible results that exceed clients' expectations. KEY REPONSILBILITIES: Developed and implemented comprehensive social media strategies aligned with the company's goals and objectives. Created engaging content, designed graphics, and produced reels to attract potential clients and showcase our services. Managed VA Bar's Facebook group and page, fostering community engagement, interaction, and providing valuable resources. Scheduled posts using social media management tools to ensure consistent and timely communication with our target audience. Monitored social media platforms for trends, industry news, and competitor activities to stay informed and adapt strategies accordingly. Responded to comments, messages, and inquiries from followers promptly and professionally, maintaining a positive brand image. Collaborated with the marketing team to develop campaigns and promotions tailored to social media channels. Analyzed social media metrics and performance data to track progress, identify trends, and optimize strategies for maximum impact. Conducted audience research to understand demographics, preferences, and behaviors, informing content and targeting decisions. Engaged with influencers and industry partners to expand our reach and build strategic partnerships. Implemented social media advertising campaigns to increase brand awareness, drive website traffic, and generate leads. Stayed up-to-date with the latest social media trends, tools, and best practices, sharing insights and recommendations with the team. Developed and maintained a content calendar to plan and organize social media content in advance. Managed social media budgets and allocated resources effectively to achieve campaign objectives. Collaborated with the design team to create visually appealing and on-brand graphics for social media posts and ads. Participated in team meetings and brainstorming sessions to contribute ideas and insights for content and campaign strategies. Conducted regular audits of social media profiles to ensure consistency, accuracy, and adherence to brand guidelines. Provided training and guidance to team members on social media best practices, tools, and techniques. Monitored online reviews and addressed customer feedback and concerns in a timely and professional manner. Cultivated relationships with influencers and brand advocates to amplify our messaging and reach new audiences. "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 6 CURRICULUM VITAE TOOLS Project Management Tools: Graphic Design Tools: Cap Cut Canva Filmora Asana Slack Monday.com Trello Notion Airtable Time Management Tools: Communication Tools: Discord FB Messenger Google Meet Hangouts Microsoft Teams Skype Telegram Viber WhatsApp Zoom Google Calendar Calendly Toggl RescueTime Time Doctor Clockify Focus@Will Knowledge in the following Social Media Platforms: Facebook: Youtube Instagram Tiktok Pinterest LinkedIn Productivity & Email Management Tools: Google Workspace Microsoft Office Mailchimp Hubspot SMM and CRM Tools: Hootsuite Buffer Salesforce Hubspot CRM Zoho CRM Keap File Sharing and Collaboration Tools: Google Drive Dropbox OneDrive Payment and Invoicing Tools: PayPal QuickBooks Xero "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 7 CURRICULUM VITAE SOFT SKILLS Active Listening Adaptability Attention to Detail Collaboration Communication Creativity Diplomacy Empathy Flexibility Initiative Multitasking Organization Patience Positivity Problem-solving Resilience Self-Motivation Stress Management Time Management Leadership Collaboration Communication Consistency Creativity Curiosity Decision Making Dependability Emotional intelligence Negotiation Networking Open-mindedness Organization Proactive Problem-solving Self-discipline Tactfulness Teamwork Trustworthiness HARD SKILLS Automation Tools Calendar Management Communication Tools Content Creation Customer Relations Management Customer Service Management Data Entry/Data Migration Database Management Email Management English Language Google Work Spaces Graphic Design Skills Market Research and Competitive Analysis Online events and webinars Technical Skills Video Editing Administrative Skills Audience segmentation and targeting Facebook Insights Google Productivity Suite Travel Management Market Research Skills MS Office Proficiency Online Meeting Management Performance management Presentations/Slideshow Social media management tools Social Media Platforms Spreadsheets Inbox Management "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 8 CURRICULUM VITAE TRAININGS AND SEMINARS ATTENDED Executive Assistant Training ........................................................................................................ Social Media Marketing Internship .............................................................................................. Virtual Assistant Internship .......................................................................................................... Social Media Management Internship ........................................................................................ Zoom, Google Meet, and MS Teams Training ............................................................................. Email Marketing Training ............................................................................................................. Facebook Ads Marketing ............................................................................................................. The Sylvia System: VA Boot Camp 2023 ..................................................................................... Fundamentals of Medical Billing and HIPAA Privacy Training ..................................................... Lead Generation ......................................................................................................................... Online Website Creation ............................................................................................................. General Virtual Assistant Training .............................................................................................. Real Estate Virtual Assistant Training .......................................................................................... Social Media Management Training............................................................................................ Microsoft Excel Level 1 Training ................................................................................................... - EDUCATIONAL BACKGROUND Negros Oriental State University Negros Oriental State University (NORSU) is a leading educational institution committed to providing quality and accessible higher education in the Philippines. Established in 1907, NORSU has a rich history of academic excellence and community engagement, serving as a beacon of learning, innovation, and development in Negros Oriental and beyond. With a diverse range of programs, state-of-the-art facilities, and a dedicated faculty and staff, NORSU continues to empower students to become skilled professionals, ethical leaders, and responsible citizens in a global society. Bachelor of Science in Information Technology A Bachelor of Science in Information Technology (BSIT) is an undergraduate degree program that focuses on the study of computer-based systems, software development, networking, database management, cybersecurity, and information technology (IT) infrastructure. It is designed to equip students with the knowledge, skills, and competencies needed to pursue careers in various sectors of the IT industry.The BSIT program typically covers a wide range of subjects related to computing and technology, including programming languages, software engineering principles, web development, computer networks, systems analysis and design, database management systems, information security, and IT project management. "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 9 CURRICULUM VITAE CHARACTER REFERENCES Name: Chiquita Davis Company: Brand You Marketing Position: CEO & Founder Contact No: - Name: Tetchie Mendoza Company: VA BAR Position: Vice President Contact No: - Name: Girlie Espenida Feratero Company: VA BAR Position: CEO Contact No: - By affixing my e- signature, I verify that the information in this document is valid and correct. Thank you very much! Liezel Gaslang LIEZEL GASLANG APPLICANT "Streamline Success: Your Virtual Assistant & Social Media Wizard!" Liezel Gaslang |-| (- | Naga City Cebu, Philippines 10