LIEZEL PAREJA CUADRO
Block 5 Lot 1 Peppergrove Expansion Plantacion Meridienne Lipa City-/- /- /-
Objective:
To be able to contribute in your company the skills and knowledge that I got from various experiences and continually improve my skills and learning as I grow
Work Experiences:
Alorica Philippines Inc. (SM Lipa)
Customer Service Rep.
Macy’s Customer Service
December 11, 2015 to May 2, 2016
Takes inbound calls enquiring about making payment, disputing bill, explaining charges on acct (late payment fee/ interest charges). Escalate issues and seek advise for complex scenarios.
Teletech Customer Care ( Robinsons Lipa)
Customer Service Rep
Telstra Credit Management – Front of House (Collections)
November 25, 2013 to August 24, 2015
Takes inbound and makes outbound calls. Assist customers in paying their accounts and
reinstate their service. Assist in plotting payment extension and payment plans. Conducts
credit assessment for customers that has final account. Transfer in the right department if
query is not handled by collections. Escalate issue and seek advice for complex scenarios.
Accenture, Inc.
J1/Level H Transaction Processor
Project AGL (Metering and Device/ NCH PCMO)
August 25, 2010 to December 2012
Processes transactions for relevant business processes in various systems and tracking tools. Demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems.
Landbank of the Philippines
Under LBPSC
Treasury Operations Department-Communications and Control Unit
January 2, 2007 to August 31, 2010
Document Analyst
Preparation and transmission of messages to foreign/local correspondent banks and distribution of acknowledgement copies.
Identification, recording and routing of incoming transactions.
Generation and distribution of LBP’s financial statements.
Telecommunication systems such as Swift, RTGS, Remittance Template, Telex, Fax, Bamtrac, HSBCNet, Citidirect, Citibanking, EServe, EAccess.
Processing of statement of account from system provider preparation of Department Order, billing charges of other units and accounting entries.
Documentations & Securities Administration & Equity Investment Unit
March 23, 2006 to December 31, 2006
Bookkeeper
Responsible in handling SPA ( Special Power of Attorney) old and new format. Daily transmittals of SPA for settlement and the KYC requirements essential in settlement of daily booked transactions, including exceptions.
SM Mart Inc.
Bldg. D., SM Corporate Offices
Bay Boulevard, Pasay City
October 20, 2005 to March 15,2006
Treasury Clerk
Responsible in handling and sorting paid vouchers. Perforate vouchers from various branches. Handling of cheques to signatories for payment to suppliers, fund transfers and all reimbursements to clients and employees.
Powerite Phils. Imternational Corp.
3rd floor, Manxon Bldg Arayat cor Rd 1, Sts., Mandaluyong City
March 30, 2005 to September 15,2005
Accounting Assistant
Canvassing of materials for installation, repair and maintenance of all our supplied UPS and commissioned cell sites for Globe Telecoms. Preparation of schedule of accounts receivable (Aging), Purchase Orders, Cheques and Vouchers, Coordinates people in their schedule in cell sites. Reports monthly (Expenses and Sales).
BNC Machinery Corp.
Warehouse 2, Blossoms Compound. West Service Road, Alabang
September 20,2004 to February 15, 2005
Account Executive and Office Clerk
Responsible in handling inventory control, reports ( Inventory and Balance Sheets, Income and Expenses Reimbursements, Vouchers and Cheques) calls clients and offer products.
Trieast Phils. Inc.
Rodeo Bldg., West Service Road Sucat, Pq’ue City
May 15, 2004 to August 15,2004
Asst Sales Executive and Import Officer
Preparation of quotations for sales, delivery receipts, sales invoice, expenses and schedule of manager. Coordinates with logistics companies for shipments of products.
Greenwich Pizza Pasta Corporation
Sucat Interchange
Service Crew ( July to December 2002)
On the Job Training: Japan Gas Corporation Phils., Inc.
Madrigal Business Park
Alabang, Muntinlupa City
Skills: MS Word, Excel, PowerPoint, Internet, Lotus Notes
Eligibility: Career Civil Service Professional
Education:
Tertiary: Polytechnic University of the Philippines
Taguig Campus
Gen A. Santos Ave., Lower Bicutan Taguig Metro Manila
Bachelor in Business Administration Major in Management
2000- April 15, 2004
Secondary: Parañaque National High School (Main)
Dr. A Santos Ave., Sucat Road, Sucat P’que City
-
Primary: Parañaque Elementary School Unit IV
San Antonio Valley 1, Sucat, P’que City
-
Character References:
Fely M. Joves Asst. Dept. Manager
TOD-CCU, Landbank of the Phils.
- local 7235
Apolinario I. Santos Bank Executive Officer 1
Project Mngt. & Eng’g Dept. LBP
- local 7734
Voltaire P. Pablo AVP ( ERD Head ), LBP
- local 7348
