Liesl Rebecca Chetty

I am an accomplished and versatile Product Owner with a strong track record in Product Management, Process Improvement, Quality Management, and Change Management. Demonstrates deep expertise in frameworks such as Six Sigma, ITIL, TOGAF, COBIT, and ISO standards, with hands-on experience in ISO 20000-1 Implementation and Process Design. I hold a bachelor’s degree in Industrial and Organizational Psychology and a Postgraduate Degree in Organizational Development (NQF Level 8). Furthermore, I am certified in Six Sigma Green Belt, ITIL Expert, ITIL 4 Managing Professional, TOGAF, COBIT 5 Foundation & Implementation, ITIL Practitioner, ISO 20000-1, ISO 9001 Lead Implementer, and ISO 9001 Internal Auditor. Known for strong analytical and communication skills, with a proven ability to solve complex problems, manage time effectively, and thrive in high-pressure, deadline-driven environments. A proactive and motivated professional who consistently exceeds expectations and builds strong, collaborative relationships across all levels of an organization. LIESL CHETTY Phone: - Experience E-Mail:- Absa Bank Linkedin: https://www.linkedin.com/in/lieslchetty-141a2557/ Address: East Rand – Johannesburg – South Africa Period: 12/2022 - Current Personal Loan Product Owner – Digital Transformation Product Development and Maintenance: • Deployment of Personal Loan Products: o Develop and communicate a clear product vision and strategy o Identify stakeholder problems and develop product solutions that support Absa’s strategy and vision o Represent Absa’s end users, prioritize, refine, and maintain the product backlog by aligning with business objectives and customer needs by applying the Scaled Agile Framework (SAFe) methodology o Prioritize features and make data-driven decisions o Analyze customer feedback, data, and metrics to inform product decisions and drive continuous improvement o Collaborate with stakeholders such as customers, business leaders, and development teams o Guide the creation and signoff of user stories and acceptance criteria o Guide the creation and signoff of UX and UI designs o Craft enablers by collaborating with System Architects o Coaching and influencing cross-functional teams o Deployed products and features such as 3rd Party Loans, Digital Retention, Auto-Settlement, Express Loans, Debit Order, PreScreening Capabilities Period: 02/2012 – 12/2022 T-Systems/Gijima Process and Quality Consultant - Systems Integration Division Managing and coordinating the following key areas: • Deployment of Service Management Processes: o The Financial Management Process o The Incident Management Process o The Problem Management Process o The Change Management Process o Risk Management Process o Contract Management Process o SAP License Management Process o Customer References Management Process o Business Processes LIESL CHETTY Skill Highlights • • • • • • • • • • • Expert Six Sigma Methodology Six Sigma White Belt Coaching Process Improvement Management Process Design Design Business Processes Microsoft Visio Root Cause Analysis Quality Management Facilitation Skills ITIL V3 Expert ISO 20000-1 Lead Implementer • • • • • • • • • • • • • • • Proficient Analyze Business Processes ARIS Customer Service Change Management Stakeholder Relations People Management Risk Management Effective Speaking and Presentation Service Management COBIT 5 Foundation TOGAF ITIL 4 Managing Professional Transition Decision Making Problem Solving Project Management Experience…continued • Design and Deployment of Operational Processes • Deployment of Methodology processes based on International Best Practice: o Project Management (PM) Book o Service Management (SM) Book o Software Engineering (SE) Book Period: 02/2012 – 12/2022 T-Systems Process and Quality Consultant - Systems Integration Division Managing and coordinating the following key areas: • Deployment of Methodology tools based on International Best Practice: o Project Management (PM) Tools o Service Management (SM) Tools o Software Engineering (SE) Tools • Facilitate training • Compliance monitoring, tracking and reporting • Enforce the deployed methodologies by conducting Gates Quality (Audits) on Projects which includes audits on: o The Project Initiation Phase of Projects (PM Book) o The Project Planning Phase of the Projects (PM Book) o The Engineering Initiation Phase of Projects (SE Book) o The Project Execution Phase of Projects (PM Book) o The Engineering Continued Phase of Projects (SE Book) o The Service Readiness Phase of the Project (PM and SM Book) o The Project Closing Phase of the Project (PM Book) • Enforce the deployed methodologies by conducting Gates Quality (Audits) on Services which includes audits on: o The Service Verification - Management of the Service (SM Book) o The Service Run Down – Closing of the Service (SM Book) • Conduct monthly Project and Service reviews by quality managing the information provided by Project Managers and Service Managers. Consolidate this information that measures the required KPIs on: o Project and Service Financials (Revenue, Costs and Gross Margins) o Project and Service Risks o Project Milestone o Project defects (before and after the solution has been deployed in the customers environments o Project and Service customer satisfaction o Project and Service customer claims (realized and potential claims) o Service statistics on incidents, problems and changes • ISO 20000 Lead Implementer: Conduct ISO requirements gap analysis, address the identified gaps, prepare for internal and external audit to obtain the ISO 20000 Certificate LIESL CHETTY Experience…continued Standard Bank Period: 11/2001 – 01/2012 Business Analyst – Card Division Projects Managing and coordinating the following key areas: • Documented business requirements documents • Documented functional specification documents for projects • Designed solutions Six Sigma and Process Analyst – Home Loans Business Process Management Managing and coordinating the following key areas: • Problem-Solving: Identify and understand line issues • Root cause analysis o Identify relationships between issues o Provide input into project prioritization • Planning o Ensure that the project scope is aligned with the business improvement initiatives (Business Case) o Scope project and ensure that the stakeholder’s expectations are managed o Report and monitor the progress of the project • Decision making o Project scope o Time for project activities o Quality of deliverables o Project risks • Escalations management of the following o Risk management o Project management o People management o Financial management o Enabling change o Knowledge management o Change management • Conducted Six Sigma White Belt Coaching Standard Bank Additional Roles • • • • • Six Sigma Green Belt Consultant – Business Process Consultant Business Process Consultant – Operations Strategy Home Loans Query Fulfillment Consultant Home Loans Client Services Consultant Home Loans Registrations Consultant LIESL CHETTY Education & Certifications…continued • Post Graduate Diploma (NQF 8) specializing in Organizational Development • ISO 9001 Lead Implementer (BSI) • ISO 9001 Internal Auditor (BSI) • ISO 20000-1 Lead Implementer (BSI) • ITIL 4 Expert Managing Professional Transition (PeopleCert and Axelos) • ITIL Practitioner Certificate • COBIT 5 Implementation Certificate • COBIT 5 Foundation Certificate • B. Com Industrial and Organizational Psychology at University of South Africa • Leadership Program (Gordon Institute of Business Science) • The Open Group Architecture Framework Certificate (TOGAF) (Morvest) • Kepner-Tregoe - Foundation Course Certificate (Morvest) • ITIL V3 Expert Managing Across the Lifecycle (PeopleCert and Axelos) • ITIL V3 IT Service Operations (PeopleCert and Axelos) • ITIL V3 IT Service Transition (PeopleCert and Axelos) • ITIL V3 IT Service Design (PeopleCert and Axelos) • ITIL V3 IT Service Strategy (PeopleCert and Axelos) • ITIL V3 IT Continual Service Improvement (PeopleCert and Axelos) • Principles of Professional Business Analysis (Faculty Training Institute) • Business Process Modelling with ARIS Business Designer (Trivector) • Prosci Change Management Certificate (Prosci) • Lean Six Sigma Green Belt (Standard Bank) • QPR Process Guide Basic Certificate (Executive Business Solutions) • Facilitate with Participlan Skills Development (Business Presentation Group) • Six Sigma Certificate Yellow Belt (Juran Institute and Standard Bank) • Effective Speaking and Presentation (Maurice Kerrigan) • Influential Business Communication (Maurice Kerrigan) • Problem Solving and Decision Making (Kepner and Fourie) • Project Management Diploma (Damelin) • Grade 12 National Senior Certificate at Williams Hills Secondary