Lidia Torre

Lidia Torre Campos Asistente Virtual Lidia Torre Connecticut (- WhatsApp- ㅡ Skills Highly organized Virtual Assistant, dedicated to detail, empathetic, proactive attitude and great ability to adapt. Looking for my opportunity to improve the efficiency and productivity of the teams I will support. ㅡ Experience Leroy Merlin, After-Sales Customer Service FROM 2015 - 2018, Spain ●​ Follow-up calls for open incidents, reducing them by 70% in the first 2 months. ●​ Monitoring and coordination of external teams for the resolution of incidents. ●​ Update customer database. Leroy Merlin, Team Leader FROM 2006 - 2015, Spain ●​ Organization and development of my team within the sales department. ●​ I support my team in making decisions to encourage their growth. ●​ Organization and development of my team within the sales department. ●​ Orientation and training of new members. ●​ Implement multiple SOPs for the arrival of new staff, reducing personal time spent on each member by 60%. ●​ I collaborated on several occasions with the purchasing team to develop and launch the new collections. ●​ Tracking and ensuring compliance with critical delivery deadlines. Hotel Barceló Bilbao Nervión, Guest reception and welcome FROM 2003 - 2004, Spain Bartender FROM 2001 - 2002, Spain ●​ Customer service. ●​ Order management guaranteeing delivery time. ●​ Coordination of team schedules. Iru Lana, Iron and Steel FROM 2000 - 2001, Spain ●​ Production coordination for the shipment of orders on the agreed date. ●​ Coordination of the supply of raw materials for the production of the final product requested by the customer. ㅡ Education Digital Moms, Virtual Assistant 20024, Online ●​ ●​ ●​ ●​ ●​ ●​ Social Media Audio and Video Email Marketing Web page Administrative Tasks Numbers and Finance The Home Academy, Professional Organizer 2021, Online ●​ Effectively plan organizational work for clients. ●​ Apply the most appropriate ordering techniques for each client and space. ●​ Train the customer to improve their organizational and order habits. ISED, Veterinary Assistant 2018, Bilbao ●​ ●​ ●​ ●​ Customer Support Data Management Automation appointment reminders, Vaccinations... Follow-up after procedure I.E.F.P.S. Nicolas Larburu, Nursing Assistant FROM 1997 - 1999, Barakaldo ●​ ●​ ●​ ●​ Administrative Organization and Health Documentation Psychological Support Relationships in the Work Environment Specific Content of the Profession ㅡ Achievements Personally, I have a high capacity for adaptation depending on the circumstances that surround me. All thanks to continuous training to continue advancing and expanding knowledge in order to grow and add value. Because of this, I have been modifying my skills and knowledge. My most recent course has been Virtual Assistant but I also have other qualifications such as Nursing Assistant, Veterinary Technician and Professional Organizer.