Lidia Marcela Hernandez Nuñez

Lidia Marcela Hernandez Nunez General Information Place of Birth: La Ceiba, Atlantida, Honduras/Naturalized Costa Rican Date of birth: 04/10/1999 Marital Status: Single Address: Campus Residencias, Calle 79, San Pedro Montes de Oca, San Jose, Costa Rica E-mail:-Cell: :- Studies: *Title: Primary Education Instituto: Saint Peter’s Academy Place: Boulevard las Torres, Col. Villas del Sol, San Pedro Sula C.A Start date: (02/2007) – (11/2011) *Title: "Bachelor's Degree in Sciences and Humanities" Instituto: Saint Peter’s Academy Place: Boulevard las Torres, Col. Villas del Sol, San Pedro Sula C.A Start date: (02/2012) – (11/2016) *Title: "Degree of BACHELOR OF MEDICINE AND SURGERY" Institute: Universidad Autónoma Centroamericana Place: Servicentro la Galera, 800 Metros Norte, Curridabat, San José, Costa Rica Start date: (05/2017) – (05/2024) Computer packages • Microsoft Office: Word, Excel, PowerPoint, Internet Explorer, Final Cut Pro. Languages • • Spanish Native English C2 Professional Experience *Position: Team Manager (Screeners) Company: Care Solace Location: Remote Start date (04/2021) – (12/2022). Main responsibilities: • Supervise and support Care Coordinators. • Conduct regular 1:1 meetings. • Ensure schedules and proper shift coverages. • Provide coaching and feedback for performance improvement. • Handle complex or high-risk cases escalated by team members. Other responsibilities: 1. Prepare weekly performance reports 2. Share data insights and suggest improvements 3. Celebrate achievements and motivate towards milestones 4. Review client interactions for quality purposes 5. Monitor case volumes and reassign tasks to avoid burnout *Position: OTP Freelancer Company: Lionbridge Location: Remote Start date (01/2023) – present. Main responsibilities: • Interpretation: Provide objective interpretation between Limited English Proficient individuals and English-speaking professionals. • Maintain Confidentiality and Professionalism: Adhere strictly to HIPAA and company confidentiality policies. Other Responsibilities • Technical Readiness: Ensure a quiet, distraction-free workspace with stable internet and reliable equipment (headset, computer) • Support Collaboration: Join team meetings or provide insights to help improve service delivery. • Assist in pilot programs or platform testing if invited. `