Libuseng Mengwai

. Libuseng Mengwai Account Manager / Customer Success Manager Platinum Street, Goedeburg, Benoni, South Africa, 1501 www.linkedin.com/in/ libusengmengwai-she-her-b --Dedicated and results-oriented Account Manager leveraging 10 years of successful experience in nurturing long-term client relationships, negotiating contracts, and driving revenue growth within technology and SaaS sectors. Seeking to contribute expertise in maximizing account potential and executing strategic initiatives to foster business expansion and customer success. Skills • • Contract Negotiation • • Relationship building and management • • Excellent communication • • Forecast Preparation • • Strategic Selling and Account Growth • • Cybersecurity • • Proactive Problem solving • • Team Collaboration Work History Account Executive Apr 2022- Current Netsurit, Johannesburg • Acted as a trusted advisor, ensuring customer success and profitability while managing a portfolio of clients. • Successfully managed a portfolio of mid-sized clients, fostering strong commercial relationships and facilitating account growth while mitigating risks. • Identified and closed upsell/cross-sell opportunities, contributing to a 44% increase in overall revenue within the assigned portfolio. • Executed negotiation strategies for contract renewal, consistently improving contract values and enhancing customer relationships and achieved 100% renewals in- • . • Collaborated cross-functionally with technical support, projects, marketing and innovation teams, ensuring alignment and fulfillment of customer requirements. • Demonstrated expertise in service level management following ITIL standards and driving customer business value through technology solutions. Key Account Manager Oct 2018 – Feb 2022 Nology, Centurion Drove high-value account acquisition through consultative selling and • tailored customer solutions, resulting in a 25% year-on-year revenue increase. Negotiated and maintained cost-effective contract pricing structures, • enhancing client satisfaction and loyalty. Built lasting relationships, providing prompt and effective solutions, • expanding the client base, and ensuring long-term loyalty. Acted as a liaison between customers and internal teams, facilitating • efficient resolution of client issues and concerns Account Manager Mar 2016 – Sep 2018 Syrex, Bryanston • Secured high-value accounts through consultative selling and addressing client needs with customized solutions. • Acted as a liaison between customers and internal teams, facilitating efficient resolution of client issues and concerns • Strengthened market penetration, managed client relationships, and enhanced business understanding through strategic sales goals. Account Manager Jul 2014 – Feb 2016 Telesa Comms, Isando • Grew the client base by 2.5% through consultative selling and strategic market analysis. • Developed innovative sales strategies and educated clients on new products, fostering brand engagement. • Collaborated cross-functionally with technical support, projects, marketing and innovation teams, ensuring alignment and fulfillment of customer requirements. . . Senior Project Coordinator Sep 2008 - Jun 2011 Vox Telecom, Sandton • Managed multiple projects simultaneously, ensuring quality, and presenting progress reports to senior leadership. • Analyzed project costs to confirm positive return on investment (ROI) for new proposals. • Served as primary conflict resolution official, mitigating intra-team and inter-team issues with predetermined mediation protocols • Managed team structure, billable hours and strategic realignments • Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion • Managed full-cycle project development execution, maintaining strict quality control parameters throughout Education Certificate: Cybersecurity Fundamentals & Defence Toolbox Digital Regenesys - Johannesburg Nov 2023 – Current BBA: Business Administration and Management Management College of Southern Africa (MANCOSA) – Johannesburg Jan 2016 – Nov 2019 Diploma: Information Technology Richfield Graduate Institute of Technology (PC TRAINING BUSINESS COLLEGE) - Bloemfontein Jan 2005 – Dec 2006 Certifications • • • • • • Certified Identity Threat Specialist (Proofpoint) Microsoft 365 Fundamentals (MS-900 Fundamentals) Foundations of Project Management (Google) Sales and CRM Overview (Salesforce) Mimecast Sales Foundations Endpoint Detection and Response (EDR)