LIBERTY M.
ROSS
CUSTOMER SERVICE
REPRESENTATIVE
ABOUT
I am an experienced BPO Customer Service Representative seeking a fulltime/part time position in the field of Email/Chat Support, I'm seeking for
the position that will take full advantage to improve my whole personality
and social stabilty as well as offer the potential growth by providing
competitive and quality service using the skills and knowledge I have
gained through my studies and experiences.
WORK EXPERIENCE
PROFESSIONAL
SKILLS
Social media strategy
Marketing
Web content development
Copywriting
Photo editing
Market research
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
CONTACT
P: -
E:-A: #663 Waling waling St. Pangarap
Village, Caloocan City 1427
Philippines
SOCIAL
Facebbok: http://bit.ly/beth75FB
Instagram:http://bit.ly/bethInstagram
EDUCATION
ASSOCIATE IN COMPUTER SECRETARIAL
Metro Business College | 1994 - 1997
Part Time Home Based Online Travel Agent – Aug. 2017
• We used social media "FACEBOOK" to post our products and to advertise our
International and Domestic air flight, ticketing, ferry and land arrangement promo packages.
• Answering inquiries and help to solve other clients related concern.
• Keep updating or monitoring air or ferry fare.
• Book Clients for air flight, ferry and hotels.
CALL CENTER/CUSTOMER SERVICE REPRESENTATIVE
TELETECH | OCT. 2017
• Acknowledge calls from clients, that's asking about their orders, gift cards and etc. We
also answer inquiries regarding the membership fee, prices and availability of the book
and how to sign up and also how to cancel their membership as well. We helped them
by walking through online sometimes when they're really having trouble to do it on
their own..
• Maintaining a high level of professionalism with clients and working to establish a
positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be
informed of any changes in company policies.
• Impact the company’s bottom line by problem solving and turning frustrated clients into
repeat customers.
PART TIME FIRST VITA PLUS DEALER
FIRST VITA PLUS - 2010 – 2016
• We gathered people or invite them for a talk, we explained the health benefit of the food
supplement and discussed the 5 power herbs or the 5 leafy vegetable ingredients that vita
plus has and explained also the network marketing as well.
FIELD INTERVIEWER
TNS MARKET RESEARCH COMPANY - 2006
• We went to our designated area, finding and qualifying respondent to interview regarding
the advantages and disadvantages of the product depends upon the projects, gathered data
and their suggestions and ideas if they have any.
INVENTORY STAFF
COMPUTER CRAFT - 1997
• Inventory, logging in all incoming and outgoing materials/hardware, check incoming and
outgoing deliveries.
PELEMS MARINE WORKS
SECRETARY-
• Admin multi tasking, Typing and filling of proposal quotations, employee timekeeping,
making calls, preparing salary, check materials and deliveries.
