Lianne Dj Dumas

DJ DUMAS VIRTUAL ASSISTANT PROF ES S I ONAL (--CALABARZON, PH 4025 S UMMARY Results-driven sales and customer service professional with over a decade of experience in outbound sales, cold calling, and real estate appointment setting. Proven track record of success in training new agents, optimizing client engagement strategies, and supporting team leadership. Adept at managing CRM systems, facilitating business growth, and ensuring seamless customer interactions. Passionate about driving sales performance through effective communication and strategic outreach. PROF ES S I ONAL EXPERI ENCES JAN 2025 - PRESENT Premiere Home Solutions, LLC. | MA, USA Appointment Setter Conducted strategic cold-calling campaigns for homeowners interested in green energy and solar solutions. Engaged potential clients and set high-quality appointments for sales teams. OCT 2024 - JAN 2025 Angel Publishing Investment Research | MD, USA Customer Service Representative Assisted subscribers with refunds, subscription management, and website navigation. Provided seamless customer support, ensuring an optimal user experience. AUG 2024 - OCT 2024 Growth Architects, LLC. | WI, USA Appointment Setter Connected business owners with tailored funding solutions to support their growth strategies. Scheduled client consultations, streamlining the financing process. MAR 2024 - JUL 2024 Rowack Real Estate Team | NJ, USA Appointment Setter Evaluated homeowners seeking to buy or sell properties to optimize client engagement. Managed and coordinated appointment schedules for real estate agents. MAY 2023 - JAN 2024 BK Home Broker, LLC. | QLD, AU Virtual Assistant Qualified potential buyers and sellers, facilitating real estate transactions. Managed property listings and inquiries, enhancing visibility and engagement. CORE S KI L L S Training & Development of New Agents Cold Calling & Outbound Sales Appointment Setting & Lead Generation Customer Relationship Management (CRM) PROF ES S I ONAL Email & Client Communication Real Estate & Mortgage Industry Knowledge Sales Strategy & Performance Optimization Certified Civil Service Exam Passer (2019) EXPERI ENCES FEB 2023 - APR 2023 Landsuplier, LLC. | FL, USA Appointment Setter Led cold-calling campaigns for vacant property sales. Scheduled appointments and maintained effective communication with clients. OCT 2022 - JAN 2023 Leadspring, ISA. | NY, USA Appointment Setter Conducted targeted outreach to homeowners, leveraging real estate market insights. Scheduled high-quality appointments for real estate agents. JAN 2020 - OCT 2022 StaffCallture, Inc. | LAG, PH Trainer Verified and closed refinancing and solar sales deals, ensuring accuracy and efficiency. Designed training materials and provided continuous coaching for agent success. Double-verifier Developed and conducted training programs for mortgage, debt consolidation, and solar sales agents. Collaborated with agents, underwriters, and clients to facilitate seamless transactions. Outbound Sales Specialist Managed lead generation for HVAC, Google SEO, mortgage, and debt consolidation campaigns. Demonstrated versatility in handling diverse sales projects. OCT 2018 - JUL 2019 Suzuki Auto, The Shaw Motor Plaza Corp. | LAG, PH Sales Executive Built and maintained strong client relationships, assisting with financing and payment options. Provided expert guidance in vehicle selection and the purchase process. EDUCAT I ONAL AT T AI NMENT JUN 2013 - OCT 2013 BS in Information Technology Pamantasan Ng Cabuyao | LAG, PH UNDERGRADUATE JUN 2010 - AUG 2012 AB in Economics Easter Visayas State University | TAC, PH UNDERGRADUATE