Liana Mary Francisco Jaquias

LIANA MARY JAQUIAS VIRTUAL ASSISTANT SOCIAL MEDIA MANAGER SCHOOLS ATTENDED DATAMEX COLLEGE- SAN JUAN CITY EXECUTIVE SUMMARY Dedicated and trustworthy professional with a strong commitment to delivering highquality results on time and within scope. Known for meeting deadlines consistently, driving projects to successful completion, and maintaining a strong focus on integrity and reliability in all work. SKILLS AND EXPERTISE Administrative Support Canva Designs (Worksheets, Handbooks, Thumbnail, Social Media Posts, and more) Instagram DM Outreach Writing Custom captions for your social media and doing hashtag research Email Management Facebook and Google Lead Generation Social Media Management and Scheduling Digital Marketing and Email Marketing Project Management Facebook Group Engagement (increase followers, nurture your group members with messages) Increasing Instagram, LinkedIn, Facebook Page, followers. Facebook and Instagram Ads Research, Data Collection, and Data Entry; Graphic designing (Flyer, Facebook Cover, YouTube, Thumbnail) Short/long Form Video editor (Capcut) Onboarding Clients and Responding to inquiries with potential clients Managing electronic contracts using DocuSign, and Eversign Sourcing photos for blog posts And MORE. CONTACT ME AT: Email-- Skype: Liana Mary Jaquias WhataApp - San Jose Del Monte Bulacan Barangay Muzon East 3023 COMPUTER SECRETARIAL | June 2009 - 2011 Knowledge in office works and procedures. Have studied Event Management, Call Center Management, and Front Office Management. WORK/PERSONAL EXPERIENCED SOCIAL MEDIA MANAGER/E-COMMERCE 2015 TO PRESENT YHANAS PACKAGING SUPPLIES TRADING Product Management: Sourcing products: Finding suppliers or manufacturers for the products you want to sell. Inventory management: Keeping track of stock levels, reordering when necessary, and managing product listings. Product listing: Creating engaging product descriptions, images, and other media for each product. Pricing strategy: Setting competitive prices while maintaining profitability. Product quality control: Ensuring that products meet quality standards before listing them for sale. Marketing and Promotion: Digital marketing: Implementing strategies such as search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, and social media marketing to drive traffic and sales. Content creation: Producing engaging content such as blog posts, videos, and social media posts to attract and retain customers. Promotions and discounts: Planning and executing promotional campaigns to boost sales and attract new customers. Customer relationship management: Building and maintaining relationships with customers through email newsletters, loyalty programs, and personalized communication. Customer Service: Handling inquiries: Responding promptly to customer inquiries and providing helpful and accurate information. Order fulfillment: Processing orders, arranging shipping, and handling returns and exchanges. Resolving issues: Addressing customer complaints and resolving any issues or disputes that may arise. Providing support: Offering assistance to customers with product selection, troubleshooting, and other needs WORK/PERSONAL EXPERIENCED GRAPHIC DESIGNER Go Beyond Beauty Cosmetic and Skincare Rebranding January 2021- to Present Creating and refining brand logos, color schemes, typography, and other visual elements that reflect the brand's identity and values. Ensuring consistency in brand visuals across all marketing materials and product packaging. Designing product packaging that is visually appealing, functional, and aligned with the brand's aesthetic. Considering factors such as packaging materials, size, shape, and labeling requirements while adhering to regulatory guidelines. Designing product labels with clear and informative content, including product names, ingredients, usage instructions, and safety warnings. Ensuring that product labels comply with regulatory requirements for skincare and cosmetic products. COLD CALLER AMAZE VIRTUAL ASSISTANT - JANUARY 2024- JUNE 2024 Prospecting: Identify and research potential clients or leads through various channels such as online research, cold prospecting lists, or referrals. Outbound Calling: Initiate outbound calls to prospective clients using scripts provided by the company. Engage in conversation to introduce our products/services and gauge interest. Qualifying Leads: Qualify leads by assessing their needs, budget, timeline, and decision-making authority. Gather relevant information and accurately document details in the CRM system. Appointment Setting: Schedule appointments or meetings for the sales team with qualified leads who have expressed interest in learning more about our offerings. Follow-Up: Follow up on leads generated through previous calls or marketing campaigns. Maintain regular communication with prospects to nurture relationships and move them through the sales pipeline. Achieving Targets: Meet or exceed monthly/quarterly sales targets and key performance indicators (KPIs) set by the company. Track and report progress on a regular basis. Customer Relationship Management: Build and maintain positive relationships with clients by providing exceptional customer service and addressing any inquiries or concerns promptly CONTENT CREATOR/CANVA DESIGNER ETSY SHOP- MY ART GIFT 55 MARCH 2024 - AUGUST 2024 Design and edit short-form video content (Instagram reels, TikToks, etc.) to promote products and engage audiences. Collaborate with the marketing team to brainstorm and execute trending and relevant content ideas. Ensure all content is consistent with the brand's voice and visual identity. Create visually appealing product listings, including banners, thumbnails, and infographics using Canva. Design promotional graphics for Etsy shop sales, launches, and updates. Optimize designs for mobile and desktop views, ensuring a seamless customer experience. COLD CALLER ALTITUDE AI SALES TEAM - JUNE 2024- SEPT 2024 Make outbound cold calls to prospective clients, presenting the benefits of purchasing event tickets. Use a provided script or create personalized pitches to engage customers and build rapport. Handle objections and provide relevant information to answer customer questions effectively Persuade potential customers to complete the purchase of tickets through excellent negotiation and communication skills. Follow up with leads via phone, email, or other communication channels to secure the sale. Meet or exceed daily, weekly, and monthly sales targets. Maintain accurate records of customer interactions and transactions in CRM or sales software. Identify and prioritize high-potential leads and focus efforts on converting them into buyers. Work closely with the sales team to strategize, share feedback, and continuously improve the sales process. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. CERTIFICATES