Liana Jane Agan

I am a dedicated professional with a strong background in customer service, account management, virtual assistance, and digital marketing. Over the past five years, I have gained extensive experience in handling client inquiries, resolving issues, and maintaining long-term relationships that promote retention and satisfaction. I have worked with both telecommunications and food delivery accounts, developing strong problem-solving abilities and the capacity to remain calm and efficient under pressure.

In addition to customer service, I have one year of experience as a cold caller in the real estate industry. This role allowed me to sharpen my communication and persuasion skills, particularly in generating leads, setting appointments, and engaging potential clients in a professional yet approachable manner. It also enhanced my organizational skills, as I was responsible for managing schedules, conducting follow-ups, and supporting overall business growth.

I also bring knowledge in digital marketing, with a focus on creating banners and posters to increase brand awareness. While I am still developing my expertise in this area, I have a passion for design and creativity that complements my operational and client-facing experience. This balance of customer service, sales, and marketing skills allows me to contribute to both the front-facing and behind-the-scenes needs of a business.

My specialty lies in combining communication and organizational skills to deliver excellent results. I excel at building rapport with clients, identifying their needs, and offering solutions that foster satisfaction and loyalty. I am detail-oriented, adaptable, and able to manage multiple responsibilities effectively while maintaining accuracy and professionalism.

Beyond technical skills, I bring strong time management, adaptability, and problem-solving abilities to every role I take on. Whether working independently or as part of a team, I remain focused on achieving goals and supporting overall business objectives. My customer-first approach, combined with my drive to continuously learn and improve, ensures that I can handle challenges while contributing to long-term success.

Ultimately, I aim to leverage my experience in customer service, account management, cold calling, and digital marketing to help businesses strengthen client relationships, improve operational efficiency, and expand their reach. I thrive in fast-paced environments and embrace opportunities that allow me to grow while delivering consistent, high-qualit

y results.