Lian Jenica de Leon

I can make you're life easier with (but not limited to)

a) Administrative tasks

• Data entry and internet research

• data base/ CRM

• daily reports

• update all transactions

• data mining

• Online file Organization using dropbox, Google Docs and spreadsheets

b) Handle your phone calls,emails and chat

• answer customer inquiries - using vonage, ring central, viber, hubspot, google voice

• process requests 

• handle bookings, property inquiries

c) Handle your e-commerce site

• process orders via shopify

• order replacements and refund

• respond to tickets via Zendesk

• respond to customer feedback via Amazon

• social media management using facebook, instagram, linkedin, twitter

d) Process billings and invoices

• create / generate invoices

• process e - payments

• reconcile payments

• manage delinquents

• manage card transactions

e) Manage your schedules and update you regarding finished and unfinished tasks

• update daily tasks thru Asana, basecamp, and other platforms

• schedule your appointments via g. calendar, asana etc

f) Appointment setting

• inbound and outbound sales

• lead generation 

My goal is to provide world-class professional service to my clients.

My previous jobs:

• Virgin Mobile - customer service representative
• Boost Mobile - customer service representative / technical support
• Assurance wireless - technical support
• Directv/ATnT - Top rated Sales Rep
• Stargazer - Data Encoder / Brochure Designer
• Web Leads - Lead generator
• Whova - Telemarketer
• Livie & Luca - Accounts Receivable
• Beetonco - Admin Assistant
• EIG Property Management - Assistant Property Manager

Expert in using (but not limited to) Vonage, Ring Central, Avaya, ScheduleOnce, Tidio, Clio, Basecamp, Asana, Buildium, Appfolio, Evoice, Showmojo, Hubspot, Vdara, AirBNB ERP, Zoiper, CRM, Citrix, Zendesk, Shopify, Amazon, Facebook, Twitter, LinkedIn, Eventbrite, Google Docs and Sheets, MS Word, MS Office, PDF Files, etc.