Lia Therese Ko

Ko, Lia Therese Gerard C. Lot 5 Blk 17 Ruby Subd. Catalunan Grande, Davao City, Philippines Email:-Contact#:- Qualification Summary    Pro-active, detailed-oriented, and efficient in carrying out organizational needs at a timely and accurate manner. Excellent communication and interpersonal skills, flexible and high capacity to multitask. Willing to explore and be trained on other field of interests. Resumé Summary Current Position: Employed Current Specialization: Customer Service / Financial Advisor / Admin Support / Real Estate Appointment Setting / Social Media Highest Education: College Degree in Nursing Employment History 1000CallsADay (November 23, 2016 – Present) Location: USA Position Title: Appointment Setter / Virtual Assistant, Team Lead, Recruitment Officer Specialization: Administrative and Clerical Tasks, Real Estate, Customer Service, Sales Responsibilities: - Sends in interview invites for all the applicants Conducts New Hire Orientation Conducts weekly check-ins with my team Creates timesheet for my team and the trainees (Payroll) Does prospecting and appointment setting Monitors team’s attendance and performance Sends in daily attendance summary report to the management team Coaches team members who have low productivity rates Makes sure that each member of my team is happy with their job MyOutdesk Inc. (November 6, 2015 – February 23, 2016) Location: Sacramento, CA Position Title: Virtual Assistant Specialization: Administration, Real Estate Responsibilities: - Manages client’s database (Top Producer) Creates contracts Creates flyers Creates weekly reports Creates spreadsheets for easy data access Assists client’s office assistant with any task IBEX Global Services (October 14, 2013- September 25, 2015) Location: GF Fountain Court, SM Lanang Premier, Davao City Position Title: Personal Account Advisor Specialization: Customer Service / Financial Industry: BPO Responsibilities: - Takes in calls and assists customers in activating their prepaid debit cards. Assists customers in reviewing the transactions made on their accounts. Assists customers in checking the status of their direct deposits (tax refunds or paychecks) Provides services for customers to help them save money Meets monthly team statistics and maintains good performance for the entire team Data Soft Logic Corp. (October 24, 2011-September 2, 2013) Location: 3rd floor CVA Building, JP Laurel, Davao City, Philippines Position Title: Administrative Assistant Specialization: Customer Service / Administrative Tasks Industry: BPO / IT Company / Software Provider Responsibilities: - Assists Master Sales Agents in creating subscription contracts for their leads. Assists Master Sales Agents with their requests like calling agency’s focal persons, working on some reports, and the like. - Communicates with agency’s administrators or owners if they have concerns regarding the details entailed in their contract. Calls agencies and collects their subscription fees. Sends in collection notices if ever they do not pay on time. Answers clients’ questions regarding their invoice. Assists customers if ever they have requests that have something to do with their subscription. Assists our accounts receivables personnel in handling the commission monitoring of our sales personnel. Handles all documents tracking especially in safe-keeping of all subscription contracts. Monitors the number of agency sign ups per month. Reports to the CEO if the quota was met or not. Assists the company’s Executive Secretary to come up with a weekly, monthly, quarterly, and yearly reports to be presented to the CEO. Stream Global Services (May 2010 – November 2010) Location: I2 Bldg., IT Park, Cebu City , Philippines 8000 Position Title: Customer Service and Sales Representative Specialization: Customer Service / Sales Industry: Call Center / IT enabled Services / BPO Responsibilities: - Takes in calls and resolves customers’ concerns with regard to their radios. Assists customers in reviewing their monthly bills. Maintains rapport with the customers. Up-sells different radio products to the customers. Retains customers so that they will not cancel their membership to the company. Meets monthly team statistics to maintain good performance for the entire team. Aegis PeopleSupport Inc. (March 2009- March 2010) Location: Skyrise Bldg., IT Park, Cebu City, Philippines Position Title: Customer Service and Sales Representative Specialization: Customer Service / Retention / Email Support Industry: Call Center / BPO Responsibilities: - Takes in retention calls Assists customers in reviewing their subscription bills. Gives customer support thru email. Freelance English Tutor for Koreans (August 2008 – December 2008) Location: Burgos Street, Obrero, Davao City, Philippines Position Title: Private English Tutor Responsibilities: - Teaches Basic English. Gives quizzes or drills to improve the student’s knowledge about the language. Assists the students in their school and/or personal activities. Builds rapport with the students and maintains friendship. Concentrix (formerly known as Link2Support Inc.) (September 2007- May 2008) Location: Lanang, Davao City, Philippines Position Title: Customer Service and Technical Support Representative Specialization: Technical and Helpdesk Support Industry: Call Center / BPO Responsibilities: - Takes in calls and resolves internet connection problems of the customers. Troubleshoots network devices like routers, hubs, switches, and the like. Writes scripts / rebuttals to help the whole team improve its performance. Assists the team captain in handling the team. Encourages the team to double the production in selling extended service programs. EDUCATIONAL BACKGROUND Elementary Level: 1995 – 1999 Albert Einstein School Cotabato City Secondary Level : 1999 – 2003 Albert Einstein School Cotabato City Tertiary Level : 2003 – 2005 Bachelor of Science in Nursing San Pedro College, Davao City 2006 – 2007 Bachelor of Science in Psychology Notre Dame University, Cotabato City PERSONAL INFORMATION Birth Date: October 6, 1986 Civil Status: Single Citizenship: Filipino SKILLS - Knowledge on desktop Operating Systems (MS Windows – based) Troubleshooting of network devices Excellent communication skills REFERENCES Jhoanna Schon Concentrix, Davao City, Philippines- Karen Gemmel Go Data Soft Logic Phils. Inc. - Ryan Briz Malabanan Ibex Global Services Inc. -