Lhirose Madrigal

Thank you for visiting my profile! 🌟 I will provide you a world-class Customer Service.🌟 I am also knowledgeable to provide you gratifying Marketing materials.

✅ With 6 years experience as a Customer Service, I've learn how to empathize with the customer, solve issues and turn negative into an excellent customer experience. I am highly organized because this helps me prioritize things. I am a fast learner and have the ability to learn new things in a fast paced environment and have a strong attention to details.

✅ I have experience working with Shopify as a Customer Service Manager. My tasks include, social media and email management, customer service, answer customer inquiry and concern via email, social media and chat in a timely manner and process fulfillment and refund transactions, handled my own team and make sure that they follow standard operating procedures.

✅ I also have an experience working as a Real Estate Virtual Assistant, and used CRM like Zendesk, Intercom, G Suite, and Hubspot for the said role. With this, you can be sure that I can learn new tools quickly. I also did some admin tasks for the said role like data entry, lead generation using Hubspot, managed google calendar for viewings.

✅ I have 3 years with the Training team, and also joined Quality Assurance Specialist Team for a year. My responsibilities include listening to the agent's call quality and make sure that they are providing great service while following standard operating procedures given by the client. I have provided good results by doing a real-time one on one coaching discussing opportunities and improvement. I am also responsible for monitoring the agent's performance. I am also reaching out to leaders and provide feedback and presentation that would help the team in reaching the goal.

✅ I am also knowledgeable in the photo and video editing and social media management. I have a basic hands-on experience using Canva, Pixlr, and Powtoon. Having this knowledge can help me create great Marketing Materials. I am also a resourceful person so whenever there are unfamiliar tools, I make sure to check on my resources that would help me get the job done. I am also an expert using tools like, Gorgias, Google applications, MS Office applications, Hubspot, Zendesk, and Intercom.

✅ With this great experience, I can definitely provide a gratifying project and a world-class service for my future clients.

Regards,

Lhirose.