Lhea Ignacio

LHEA IGNACIO Virtual Assistant PERSONAL PROFILE WORK EXPERIENCE I am a hardworking Virtual Assistant. My goal is to help business owners with administrative and customer service tasks to focus on business strategies and gain more revenue. Virtual Assistant Accessories Business | January 2021 - July 2021 Manage online campaigns Effectively driving brand awareness and engagement Monitor Sales and create reports Assistant Manager Teleperformance | January 2021 - June 2021 HIGHLIGHTED SKILLS Social Media Management Customer Service (phone and chat) Email Management Data Entry Data Research Calendar Organization Training and Facilitation Reports and Presentations FB Ads Management Excellent Communication Skills TRAINING & DEVELOPMENT Lead, teach, onboard and evaluate new trainers Monitor the performance of the trainers and be responsible for reporting their observations Ensure all classes and trainers meet client standards Facilitate coaching and develop action plans Manage training needs and escalate issues related to training Trainer Teleperformance | January 2017 - December 2020 Facilitates training for all employees on all aspects of client projects Develops curriculum to support classroom training and alternative training Provides feedback on existing curriculum for training improvements and develop non-classroom communication and training materials Manage the learning environment and respond appropriately to learners needs for clarification or feedback. Assess, validate and report trainee's performance and close skill gaps Inbound Sales Representative Advance Virtual Assistant Certification Ecommerce Essentials Training Affiliate Marketing Basics Advance FB Ads Mastery Course Excel Proficiency Training New Trainer Development Course GET IN TOUCH WITH ME Teleperformance | July 2015 - December 2016 Attracts potential customers by answering product and service questions and suggesting information about other products and services Recommends potential products or services to management by collecting customer information and analyzing customer needs Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Contributes to team effort by accomplishing related results as needed PREVIOUS EDUCATION Cell: - Email:-Skype:- Polytechnic University of the Philippines Bachelor in Business Administration Major in Management