Lhassan Elmilki

LHASSAN ELMILKI- |- CUSTOMER SERVICE | TRAINING & DEVELOPMENT | OPERATIONS MANAGEMENT Conflict Resolution / Strategic Planning & Execution / Team Collaboration Result-driven and highly analytical professional with experience in training & development programs, workforce customer service, management operations, business development, and customer relations. Proven ability to assume challenging roles, maintain sound business relationships, perform in highly visible positions, and work under pressure to meet deadlines, and produce strong, sustainable results. Aggressive and energetic self-starter; effective working both independently and as a team member. Accomplished in creating methodologies, policies, standards, and procedures for internal/external controls in running numerous complex and high-level projects to successful completion and within budget. Known for surpassing financial and service objectives via a combination of lean operation methods, first-class delivery, and incentive-driven rewards for corporate achievement. Dedicated IT professional offering an array of skills in data analytics, installation and maintenance of hardware and software, trouble shooting, and customer support satisfaction. Ability to multi-task, analyze and resolve any IT issues in a timely manner. Experience in using communications and network diagnostic equipment, excellent interpersonal skills, ability to explain technical concepts to people from non-technical backgrounds. QUALIFICATION HIGHLIGHTS Experienced in both retail, hospitality, and government industries with in-depth ability to effectively communicate accounting information, policies, and procedures clearly and understandably to all levels of stakeholders; fluent in Arabic, French, and English Diplomatic and tactful with solid leadership abilities to energize, motivate, and unite team members around a central cause Proficient with most photography and videography equipment and platforms Highly organized and skilled in overseeing the administration of all facets of human resources including recruitment, training, selecting, orienting, and supervising employees to maintain and increase the effectiveness, efficiency, and productivity of cross-functional teams in fast-paced working environments Hardware Skills: PC assembling, formatting, partition, and program installation Networking Services: Configuring MS Outlook and troubleshooting Familiar with DNS, DHCP & Active Directory installation Security camera system installation Able to repair, upgrade (Hard Drive, RAM, screens and others) and maintain desktops/notebook computers as well as printers and scanners Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Windows XP, Windows 7, Windows 10 and Mac iOS TECHNICAL PROFICIENCIES Tableau, SEMrush, Adobe Creative Cloud, Final Cut ProX, Aperture, Microsoft Word, Excel, PowerPoint, Windows and Mac iOS systems, familiar with R and Salesforce CORE COMPETENCIES Business Development Relationship Building Service Delivery Management Performance Evaluation Team Management Project Management HR & Recruitment Process Improvement Security Oversight Leadership Skills Sales Operations Cash Management Photography & Videography Talent Optimization Records & Documentation Tableau SEMrush Familiar with R PROFESSIONAL EXPERIENCE Department of Homeland Security07/2019 – Present Transportation Security Officer Demonstrate expertise in screening airport passengers, cargo, and bags for prohibited and dangerous objects and materials Leverage ability to coordinate and maintain efficient passenger traffic flows through airport security checkpoints Serve as the first point of contact for monitoring and facilitating airport security measures in collaboration with other federal law enforcement partners Promptly report potential security vulnerabilities and weaknesses at the airport Spirit Airlines, Fort Lauderdale, FL07/2017 – 06/2019 Customer Service Agent Accomplished in facilitating operational processes involving Sales, ticketing, check during international inbound and outbound flights Completed paperwork for pilots and attendants as well as performed passenger count Responsible for aircraft repositions through moving airplanes in isolated areas across the airport for clearance with towers and gates Reputed for expertise in downloading and uploading the baggage lead agent in charge of each flight while also ensuring that planes are properly balanced by providing the pilot with reports detailing results from bag counts and weights Transferred bags between flights and provided oversight in reorganizing and verifying the location of each bag Maintained aircraft security with international flights through preparing and presenting reports on damaged aircraft and also checking interior/exterior of flights PREVIOUS WORK EXPERIENCE Whole Foods Market, FairLakes, VA & Lincoln Park, IL |Customer Service VOLUNTEERING EXPERIENCE Working with and teaching children in multiple languages, traditions, and civilization. Teaching elders literacy in various languages EDUCATION Columbia College, Chicago, IL | Video Production (two years completed) University CadiAyyad | English Studies and Legal Studies (three years completed)