Leydis Santiago

LS PROFESSIONAL SUMMARY SKILLS WORK HISTORY Leydis Santiago - | E:-Tampa, FL 33634 Knowledgeable and dedicated customer service professional with extensive experience in Leasing Consultant/ Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Documentation and reporting Empathetic and genuine Complaint resolution Professional telephone demeanor Microsoft Office Suite proficiency Customer Relations Outstanding communication skills Service-oriented self-starter Training development aptitude Staff education and training Exemplary work ethic Correspondence composition LEASING AGENT/CUSTOMER SERVICE 04/2019 to CURRENT REPRESENTATIVE KGR LLC | Tampa, FL Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Marketed property to local businesses through collateral, emails and phone calls. Toured property with prospective tenants and provided wealth of information in regards to its key features. Held high approval rating and percentage of customer loyalty. Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements. Collected rent and tracked resident payments and information in App Folio. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication. Invited prospects to fill out application upon completion of property tour. Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues. Compiled maintenance and repair requests for submission we reached out to local contractors. Maintained high level of customer service through friendly and polite demeanor. Interpreted documents in English to Spanish. LEASING MANAGER 02/2016 to 04/2019 BH Management Services LLC | Tampa, FL Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs. Collected, completed and processed lease applications. Created and submitted daily reports on leasing activities. Trained leasing professionals on regulatory requirements, company policies and office procedures. Managed daily and weekly marketing and leasing plans. Explained terms of lease and amounts to be paid to tenants. Worked with property managers to maintain market readiness and facilitate smooth transitions. Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Monitored performance of individual leasing agents and coached on successful strategies. Established key relationships with potential leasers and renters. CUSTOMER SERVICE ASSOCIATE 08/2013 to 01/2015 Books-A-Million Inc. | Albany , GA Exceeded service objectives by applying proven customer service and sales best practices. Conferred with customers about concerns with products or services to resolve problems and drive sales. Modified and refined offerings and operational practices to meet changing customer requirements. Energized and motivated in performing sales floor activities including merchandising and selling. Issued receipts and processed refunds, credits, or exchanges. Maintained clean sales floor and straightened and faced merchandise. Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues. Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy. EDUCATION High School Diploma Hudson High School Adult Education, Hudson, FL