Lexon Castillo
Expert Customer Service Professional | Expertise in Lead Generation, Business Development,
Collections, and Customer Support | Strong Leadership and Strategic Thinking
Olongapo City, Zambales | - |-
WORK EXPERIENCE
Med Advantage Advisors
FL, USA (Remote)
Lead Generation Specialist (Freelancer)
December 2021-September 2023
• Utilize various lead generation strategies including cold calling to generate new leads and grow the
customer base resulting in a 47% lead conversion rate.
• Collaborate with sales and marketing teams to develop and execute lead generation strategies.
• Manage the lead database, ensuring accuracy and completeness of all data.
• Provide regular reports and analysis to the sales and marketing teams to inform decision-making.
GoLance
CA, USA (Remote)
Customer Support Specialist
July 2021-December 2021
• Spearheaded comprehensive email support services for the company's Shopify-based platform,
ensuring timely and thorough responses to customer inquiries with a strong emphasis on clarity
and professionalism.
• Dedicated to delivering exceptional customer experiences by promptly addressing concerns,
resolving issues, and maintaining a customer-centric approach in all interactions.
• Proficiently navigated Shopify's backend system to process orders, track shipments, and provide
accurate and up-to-date information to customers, contributing to streamlined order fulfillment
processes.
• Crafted articulate and customer-friendly email responses, showcasing strong written
communication skills and adherence to communication etiquette, resulting in enhanced customer
understanding and satisfaction.
• Ensured adherence to high standards of communication etiquette in all customer interactions,
cultivating a positive and professional brand image.
• Played a key role in creating and updating customer support documentation, ensuring accuracy
and relevance to empower both customers and team members with essential information.
• Played a key role in creating and updating customer support documentation, ensuring accuracy
and relevance to empower both customers and team members with essential information.
RMS Collect Phils Inc. (IQOR)
Angeles City, Pampanga
Collections Specialist, Senior Agent
June 2020-June 2021
• Managed a portfolio of 500+ delinquent accounts and consistently exceeded monthly collections
targets by 15%.
• Conducted negotiations with customers via phone to secure payment plans and settlements,
resulting in a 20% increase in overall collections.
• Collaborate with the legal team to initiate legal action when necessary.
• Utilized Salesforce to manage account data and activity, and provided regular reports to
management on collections performance.
• Work collaboratively with cross-functional teams, including credit, sales, and customer service,
to improve overall collections performance.
Virtualine Workpro
Calasiao, Pangasinan
Senior Business Development Manager
September 2018-January 2020
• Developed and executed successful business development strategies resulting in a 20% increase in
revenue within the first year.
• Identified and pursued new business opportunities through market research and competitive
analysis, resulting in the acquisition of 7 new clients.
• Established and maintained relationships with key stakeholders and industry influencers through
networking, industry events, and other channels.
• Provided regular reports and analysis to senior management on business development performance
and identified areas for improvement.
Linkos Global Business Solutions
Dagupan City, Pangasinan
Customer Service Representative
March-July 2018
• Provided exceptional customer service to clients and resolved customer inquiries via phone, email,
and chat in a timely and professional manner.
• Processed ticket orders and refunds accurately and efficiently, utilizing the company's ticketing
system, resulting in a 10% increase in customer retention rate.
• Maintained a high level of knowledge of event details and ticketing policies to provide accurate
information to customers and ensure compliance with company policies and procedures.
Mercabe Business Solutions
Dagupan City, Pangasinan
Team Leader
November 2016-February 2018
• Led a team of 10 SEO Specialists to consistently exceed sales targets and improve customer
satisfaction ratings by 23%.
• Conducted regular performance evaluations and provided coaching and training to team members
to improve their skills and drive results.
• Collaborated with senior management to develop and implement new sales and customer service
initiatives to drive revenue growth and improve customer satisfaction.
FarmOut Central Intouch
Dagupan City, Pangasinan
Customer Service Representative
August 2015-February 2016
• Provided exceptional customer service to clients and job seekers via phone, email, and chat.
• Assisted in the recruitment and placement of job seekers by conducting phone screens, scheduling
interviews, and conducting reference checks, resulting in a 12% increase in successful placements.
• Maintained accurate and up-to-date records of client and candidate interactions using the company's
CRM system, and provided regular reports to management on customer service and recruitment
performance.
LynkAsia Outsourcing Corporation
Olongapo City, Pangasinan
Appointment Setter
October 2014-July 2015
• Generated leads and scheduled appointments for timeshare sales representatives via outbound
phone calls, resulting in a 30% increase in sales appointments.
• Maintained accurate and up-to-date records of customer interactions and appointment schedules in
the company's CRM system, and provided regular reports to management on performance metrics.
• Demonstrated excellent communication and persuasion skills to overcome objections and secure
appointments, resulting in a 87% appointment show rate.
EDUCATION
Pangasinan State University
AB English Language (Undergraduate)
Lingayen, Pangasinan-
SKILLS
• Market research and analysis
• Project management
• Marketing strategy development and execution
• Communication and collaboration
• Google Suite
• Microsoft Office Suite
