Levetta Sims

Levetta Sims Atlanta, GA-•- Recruiter Experienced Recruiter and Customer Service Representative with a demonstrated history of working in fast-paced environments. Skilled in providing exceptional customer service, resolving issues efficiently, and maintaining a positive customer experience. Proficient in using various software tools including Google Suite, Zendesk, Salesforce, and Microsoft Office. Strong communication and problem-solving abilities. WORK EXPERIENCE Connexus • Remote • 11/2020 - Present Recruiter, Customer Service Representative • Work closely with hiring managers to understand their staffing needs and requirements, and then source, screen, and interview potential candidates to find the best fit for the role. • Advise and guide candidates throughout the application and interview process, helping them to showcase their abilities and secure their desired position. Rev.com • Remote • 11/2018 - Present Freelance Transcriber/Captioner • Create written versions of audio or video recordings, meetings, and conversations. • Review drafts of written transcriptions. The Home Depot • Smyrna, GA • 09/2015 - 08/2018 Installation Service Coordinator, Resolution Expeditor Installation Service Coordinator, Resolution Expeditor • Scheduled open services with customers and installers. • Managed services to resolution on a daily basis by using reports and communicating with customers, installers, and the Customer Service Center. • Received inbound phone calls, responded to customers, and provided exceptional client support. SKILLS AS400, Captioner, Customer Service, Google Suite, Microsoft Office, Outlook, Recruiter, Salesforce, Transcriber, Typing 70wpm, Windows 10, Windows 11, Windows 7, Windows Vista, Windows XP, Zendesk EDUCATION Degree California State University, Fullerton Fullerton, CA Madison Senior High San Diego, CA