LETITIA STAFFORD
Mobile:--
I am a highly skilled administrator and customer service officer. I have extensive experience within the Administrative, Tourism and Hospitality industries in both the public and private sectors. I am professional, punctual, well presented and trustworthy. I take pride in my attention to detail and accuracy in all tasks.
EDUCATION, QUALIFICATIONS & CERTIFICATES
2018VOLUNTEER NT & SARefine your Grant Writing Skills
2018OCHRE Card (working with children clearance)
2017CDU Cert IV in Human Resources
2017REDPATH Medical Terminology Certificate
2016CDU Effective Business Writing
2016DHRCA Excel – Introduction & Intermediate
2015NSW Ombudsman Complaint Handling Course
2014National Police Check
1998Lorraine Martin College Cert II Business – Office Admin
SKILLS AND PERSONAL STRENGTHS
Excellent administration and organisational skills
Social Media marketing experience
Exceptional Customer Service, presentation, and communication
High level of data entry and attention to detail
Mainframe system, Microsoft Office Suite, Medical Software, Travel Booking Software and other system knowledge
Survey and Feedback form experience
Research capabilities
Management experience
Proven ability to work alone or as part of a team
I am adaptable, committed, a quick learner and friendly
I thrive in busy environments and work well in high pressure situations
Workplace Health and Safety Officer
EMPLOYMENT HISTORY
JUL 2018 – PresentLetitia Stafford – Virtual Assistant, Alice Springs, NT – Founder
I am a successful Virtual Assistant who provides support to small to medium businesses. I also write, edit and proofread Resumes, Cover Letters addressing selection criteria and blog posts. Some of the service I provide are; Administration support, Customer Service, Grant Writing, Archiving, Transcription, Copy Editing, Travel research and bookings, Email and MailChimp Management and Agenda and minute writing.
AUG 2016 – JUL 2018NTG DoH, Alice Springs, NT – Patient Travel Clerk
Supervisor AO5
My previous role was the Patient Travel Clerk Supervisor within the Patient Flow Unit of Alice Springs Hospital. I supervised a team of four people to ensure travel is booked for all patients travelling intra-territory and interstate. I was responsible for ensuring all accounts are paid and providing a high level of customer service. I sat on various committees representing Patient Travel including the NT PATS advisory group, AMSANT PATS advisory committee and the NT PATS Stakeholders and Hostel Maternity committee. These consultations groups help improve the efficiency and communication of various cohorts.
OCT 2015 – AUG 2016NTG DoE, Alice Springs, NT – Administration,
Finance and Travel Officer (Transition Support Unit) AO4
My previous role was as a support person for the Transition Support Unit – South, within the Department of Education. I provided a high level of support for an eight-person team in Alice Springs and Tennant Creek. I provided admin support, booked travel and processed financial transactions along with general reception and assistant duties.
DEC 2014 – OCT 2015NTG DoE, Alice Springs, NT – Travel and HR Officer AO3
In this role I booked and paid for all travel related expenses for corporate and teaching staff for the Department of Education. I relocated all new staff, their families, cars and belongings. I used TRIPs to monitor all travel. I also used the following NTG Systems: EIMS to code invoices and make NIPS reimbursements and ECMS to reconcile my Corporate Credit Card. I also used TRIM to electronically file all paperwork.
APR 2013 – AUG 2014STA Travel Australia, Adelaide, SA – Travel Expert
In this role I was a salesperson for STA and had to meet several KPI’s and meet a monthly budget. This was largely a sales role and also incorporated a level of customer service.
APR 2012 – JAN 2013CFJ, New York City, NY - Server
This was a waitressing position in a high-volume restaurant and bar situated on the Upper West Side, NY.
OCT 2011 – APR 2012 Alice Springs Chifley Resort, Alice Springs, NT – Breakfast Duty Manager
I managed the breakfast shift in this role. I was in charge of the set-up of the restaurant every morning, the breakfast service for all the hotel guests and part of the lunch shift. I looked after restocking and processing charges of mini bar and also supervised staff.
JAN 2011 – OCT 2011Alice Springs Mechanical Repairs, Alice Springs, NT – Office Administrator / Accounts
In this role I was in charge of the office. I made all bookings for the mechanics, created invoices, took payments and ordered parts.
JUL 2010 – JAN 2011Alice Springs Family Medical Centre, Alice Springs, NT –Medical Receptionist
In this role I answered calls and made appointments, I also processed all payments using medical software. I looked after large mail outs and recalls and also interpreted and gave out results to patients.
