Leticia Oliver

LETICIA OLIVER Uyo, Akwa Ibom State, Nigeria, +234 (o- --LinkedIn: www.linkedin.com/in/leticiamakaoliver/ PROFESSIONAL SUMMARY Self-motivated Project Manager with 4 years of experience managing and controlling all stages of projects from initiation through planning, monitoring, and closing. Highly effective in delivering project goals within the timeline, budget, and constraints with a good understanding of technical and IT systems. Adept at achieving outstanding success and customer satisfaction through prompt communication and quality service delivery. WORK HISTORY Healthcare Project Manager | Soft Computer Consultants - Florida September 2022 - Present ● ● ● ● ● ● ● ● ● ● ● Adheres to the SCC Project management methodology for the lifecycle of a project. Contributes to the development of the project plan with other members of the SCC and Client teams to establish the final project plan and deliverables. Responsible for the development of the Project Charter and Statement of Work for the contract in conjunction with other members of the SCC team and Client Team. Responsible for the management of the Project Plan from end to end, meeting required milestones, and deliverables, and is ultimately responsible for bringing all parties together ensuring that the project is delivered on time and within budget through the complete lifecycle of the project. Monitors overall budget and manages the scope of the project against SOW and deliverables. Creates Change Orders as necessary to document variances in the project from contract and SOW. Conducts kickoff meetings at the client site to signal the beginning of the project. Maintains milestones, work breakdown structures, task trackers, risk, and issues throughout the project lifecycle. Provides SCC management and clients with project status reports both written and verbal as defined in the project charter. Assures project documentation follows internal quality standards. ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Leads meetings with both client and internal teams to facilitate and drive project completion and provide status updates. Provides suggestions for improvement where applicable. Monitors client satisfaction throughout the project and works to provide excellent customer service. Resolves or escalates all issues that can affect the project's critical path. Coordinates the participation of necessary SCC resources in the resolution of open project issues. Leads cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays. Leads technical delivery teams to deliver high-quality solutions within agreed timescales. Develops and maintains project timescales, providing contingency planning to support timely completion. Acts as the single point of contact for stakeholders. Manages scope content, informing stakeholders of project scope and change implications. Notifies finance and billing teams of milestone completions to support accurate and timely client invoicing. Evaluates project risks and feasibility, identifying issues and proactively implementing proposed solutions. Drafts accurate monthly management reports to illustrate project timelines and progress. Uses project management tools and techniques for positive, successful outcomes. Builds and nurtures professional relationships with a wide range of stakeholders. Pharmacy Manager | EON Clinic & Consultants July 2022 - Dec 2022 ● ● ● ● ● ● ● Maximized pharmacy teams' productivity through strategic staff planning. Delivered accurate public education through clinics and health days. Kept patient safety at the forefront of dispensary and team operations. Developed pharmacy sales, services, and profitability cost-effectively and safely. Provided excellent levels of service in line with standard operating procedures and achieved high customer satisfaction ratings. Identified new business development opportunities to achieve consistent growth. Organized and managed workflows of technicians, including prescription preparation, medication management, and safety controls. Technical Officer / Consultant - SIDHAS | HUGIN June 2019 - May 2022 ● Managed teams of nurses, pharmacists, and allied professionals. ● ● ● ● ● ● Collaborated with cross-functional public health teams to brainstorm technical solutions to public health challenges. Explored various opportunities, processes, and techniques to achieve the 3-95 goal of the project. Provided technical support and advice for employees, and clients, and facilitated the quality assurance of data and services. Utilized approved budget to achieve measurable outcomes. Ensured project deliverables were delivered timely. Managed and documented changes. Project Manager | Runmouth Inc. March 2021 - Dec 2021 ● ● ● ● ● ● ● ● ● Developed a blog system for Runmouth Inc. Defined scope, budget, and timeline utilizing the project charter. Used project management tools and techniques for positive, successful outcomes. Identified and managed budget, timescale, and scope changes, recommending actions and improvements to meet project goals. Delivered on projects' key objectives with agreed budgets, timelines, and standards. Built and nurtured professional relationships with a wide range of stakeholders. Conducted bi-weekly review meetings and status report meetings. Drafted accurate monthly management reports to illustrate project timelines and progress. Assured project documentation followed internal quality standards. Superintendent/ Project Manager | AgeWize Pharmacy Jan 2018 - Dec 2020 ● ● ● ● ● ● ● ● Onboarded new staff with thorough briefings and ongoing coaching for capable, competent teams. Managed and monitored the inventory of drugs and consumables in the pharmacy. Ensure maintenance of SOPs in the pharmacy. Suggested budgets and improvements, and ensured audit and accuracy of accounts. Kept working areas clear of waste and debris to eliminate accident risks. Directed day-to-day supervision of pharmacy teams to achieve daily productivity KPIs. Quality-checked work to maintain standards according to project specifications. Prepared staff and environments for audits and inspections, supporting performance analysis. ● ● ● ● Held accountability for inventory management and ordering to maintain ample stock supplies. Planned staff schedules to meet operational needs whilst remaining within spending budgets. Built and nurtured professional relationships with a wide range of stakeholders. Led by example to motivate hardworking, target-driven pharmacy and operational teams. Skills Hard Skill ● ● ● ● ● ● ● ● ● ● Project Roadmaps Agile Sprint Planning Scope management Budget management Risk management Stakeholder management Change management Hiring and training Knowledge of Smartsheet, Asana, Trello, Outlook, and Task management system Soft Skill ● ● ● ● ● ● ● ● ● Interdisciplinary collaboration Leadership Decision making Teamwork Communication Multi-tasking Critical thinking Analytical problem solving Time management EDUCATION Master of Business Administration Nexford University - Washington Jan 2024 - Present Professional Certificate in Project Management Google July 2023 - Jan 2024 Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Project Management. They are competent in initiating, planning, and running both traditional and agile projects. Bachelor of Pharmacy: Pharmacy University of Nigeria, Nsukka - Nigeria - Distinction Oct 2019 - Sept 2014 Language English | Fluent