LETICIA JAQUEZ
Cell:- / Email:-
RELEVANT EXPERIENCE
Vision Center
Sales Representative / Dispensing Optician
●
●
●
●
●
●
●
●
●
●
Strong understanding of HIPAA and privacy laws.
Document patient data and medical records and perform routine medical record audits to comply with insurance
company requirements.
Executed all aspects of managing the optical dispensary within a busy multi-doctor optometrist practice while working
closely with doctors to create an excellent optical experience for patients.
Educated patients on the importance of regular eye exams, taking care of their eyewear, and proper hygiene when using
their contacts.
Confirmed insurance verifications, pre-certifications, pre-authorizations by phone, and online.
Ensure proper reimbursement of benefits and estimates of patients' financial responsibilities of commercial,
governmental, and third-party insurances.
Manage orders and returns from different providers such as Luxottica, Safilo, Optical Distributing Group, Kering
Eyewear, Marchon, and others.
Collected, posted, and managed patient account payments and prepared and submitted claims forms to insurance
companies and other third-party payers.
Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information
internally and with other departments and organizations.
Coordinated with multiple doctors on scheduling appointments for multiple medical eye exams.
Walmart - Vision Center
Manager
●
●
●
●
●
●
●
●
●
●
Killeen, TX
12/16 - 08/17
Executed all merchandising and presentations according to Brand and Company standards.
Met monthly sales goals set by corporate by direct management and delegation.
Maximized all duties related to best business practices, including department profitability, loss prevention control,
interpreting, reconciling, and generating essential reports for store management and corporate leadership.
Implemented certain aspects of human resource management in the areas of direct hiring, scheduling, coaching,
training, motivation, and termination of team members.
Metro PCS
Store Manager
●
●
Jackson Heights & Astoria, NY
08/12 - 06/16 and 12/2017 - 01/2020
Brooklyn, NY
10/08-08/12
Coordinated weekly meetings to motivate and address new ideas and promotions to a team of 5-6 reps.
Maintain strong knowledge of all 100 products in stock, plans, and services to help customers choose what best fits
them.
Resolved over 100 customer issues daily in person or over the phone.
Designed, developed, implemented marketing and sales campaigns, employee incentive programs, and contests.
Analyzed and matched reports with everyday transactions from all employees.
Maintain above 85% quota given to the store and representative monthly.
Responsible for sending promotional text messages 2 times daily with computer-made flyers of new promotions.
Train & instructed employees in job duties, company policies, and arranged training.
EDUCATION
St. Johns University
Bachelors of Science, Advertising Communications
Katharine Gibbs
Associate of Occupational Studies, Business Administration- Marketing
Queens, NY
May 2012
New York, NY
June 2008
