Leticia Chinecherem

Leticia Chinecherem- • Enugu State, 40100 •-• www.linkedin.com/in/leticia-chinecherem EXECUTIVE VIRTUAL ASSISTANT Administrative Support | Customer Support | Social Media Management Reliable and proactive virtual assistant with over 3 years of experience. Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality WORK EXPERIENCE • • • PM Woman’s Hub - Lagos, Nigeria January 1- present Virtual Assistant Administrative Support responsible for overall office efficiency by 30% through streamlined workflow. Successfully scheduled and coordinated 90% of meetings without conflicts, ensuring everyone is on track. Reduced last minute cancellations by 40% through proactive scheduling and reminders. Increased document retrieval speed by 60% through a well-structed digital filling system Thousand Face – Lyon, FR Virtual Assistant • • • • July 2024-Dec 2024 Social Media Manager Boosted post reach by 50% through strategic scheduling during peak engagement hour. Increased followers’ engagement rate by 35% through active interaction and community building. Identified top performing content that increased engagement through data-driven insights. Resolved 90% of customer inquiries within 24 hours, improving brand trust. Simulation project – India Data Entry Specialist • • Accurately entered, verified, and maintained large volumes of data in CRM system/Excel sheet ensuring 99% data accuracy and integrity. Assisted in lead generation and database management, ensuring timely and accurate reporting for executive decision-making. Contributed to 25% increase in team productivity by maintaining structured and easily accessed records EDUCATION • ▪ Nov 2023-May 2024 University of Nigeria Nsukka BSc Nursing Science Virtual Assistant Simulation Program CERTIFICATE Virtual Assistant Certificate Aix PROFESSIONAL SKILLS • • • • • • Administrative Support Office Management CRM Management Lead Generation Customer Support Calendar/Email Management • • • • • • Adaptability Data Entry Google Workspace Social Media Management Communications Multitasking LANGUAGE English (Fluent) Igbo (Basic)