Leticia Calzada | Freelancer Resume

Leticia Calzada 12220 Quetzal Dr. Clint, TX 79836 m:-- Professional Summary Vision-driven change agent with career-long record of administrative operations, medical database management, and healthcare services coordination success for leading organizations Proven talent for aligning business strategy and objectives with established healthcare administration and patient relationship management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning secretarial duties, service strategy, rotation scheduling, program coordination, recruiting, application management, human resources strategy, patient interviewing, event coordination, issue prioritization, executive support, travel planning, insurance processing, laboratory correspondence, training and mentoring, medical communications strategy, technology solutions, cross-functional team leadership, performance assessment, relationship management, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as resource allocation expertise. Professional Experience UCLA David Geffen School of Medicine, Dept. of Medicine, Division of Endocrinology, Los Angeles, CA, January 2016 to September 2018 ADMINISTRATIVE SPECIALIST – ENDOCRINE FELLOWSHIP COORDINATOR Furnish direction and administrative support to the Fellowship Program Directors (3) and fellows (10) as well as coordinate the fellowship accreditation, hiring, orientation and evaluation activities. Preserve the fellows’ clinical rotation schedules in the MedHub management system. Assist in coordinating the annual fellowship call schedule. Supervise and coordinate the fellowship programs recruitment process and direct the new hire process for new fellows. Partner with Fellowship directors to track and review all applications received via ERAS. Liaise with extremely complex faculty calendars as needed to coordinate interviews to ensure a positive experience for applicants and to meet the needs of faculty. Input data in NRMP as per final decisions of directors and faculty. Deliver ongoing administrative support to fellows throughout their appointment Drive the creation, distribution, collection, tracking, and organization of fellow’s evaluations on a monthly basis using the Medhub management system. Schedule regulatory and accreditation activities and ensure compliance with ACGME guidelines. Aid fellowship directors with completion of WebADs update and monitor completion of ACGME surveys. Participate and assist in Program Evaluations Committee and Clinical Competency Committee meetings. Function as the coordinator for the Endocrinology 4th year medical student elective clerkship, involving arranging all program events including Combined Endocrine Grand Rounds, applications, interviews, banquets, educational lunches, and other program specific speaking engagements. Support the Division MSO with organization of symposium and faculty recruitment. Process product/service purchasing requests and invoice/reimbursement of payments occasionally. UCLA David Geffen School of Medicine, Los Angeles, CA, January 2015 to January 2016 PATHOLOGY and LAB MEDICINE, OFFICE of the CHAIR ADMINISTRATIVE SPECIALIST – ASSISTANT to the CHAIR Delivered executive level administrative support to the Chair of Pathology and Laboratory Medicine as well as provided front desk administrative support as a member of the executive support team. Engaged in a wide range of high level duties as well as managed purchasing activities for the office. Duties included scheduling for the Chair, planning travel, submitting financial reimbursements, filing and retrieval, designing and maintaining databases, composing executive correspondences, meeting logistics and preparation, and clerical functions. Oversaw calendaring, scheduling meetings and other support functions as necessary for the Chair. Cultivated and preserved channels of communication within the Department, DGSOM, Health System and the community. Administered Special Projects, Annual Reports, Strategic Plan coordination and special events for Donor lectureship dinners and receptions. UCLA Health System Pediatric Kidney Transplant, Los Angeles, CA, October 2011 to January 2015 ADMINISTRATIVE ASSISTANT II Furnished administrative support to the Pediatric Transplant Nurse Coordinators and acted as a liaison for the coordinators, patients and patient’s families with outside agencies and medical center department. Aided in special projects for the Nurse Manager and assisted in other areas of the department to maintain a steady work flow. Assessed and screened program related phone calls. Assisted with the coordination and maintenance of the database for tracking all initial pre-transplant patient information. Participated in monitoring stages of pre-transplant patients’ medical work ups, evaluations, scheduling and coordinated outpatient procedures. This involved obtaining insurance information, checking eligibility and obtaining prior authorizations for evaluation, consults, and transplant. Compiled and prepared patient documents, memos and emails using UCLA’s program Epic in conjunction with Word, Excel and Outlook. Focal Instincts Photography, Corona, CA, May 2010 to December 2012 ADMINISTRATIVE ASSISTANT Supported the CEO and main photographer in an administrative capacity. Welcomed new clients and presented tours of studio. Coordinated photo shoots and locations as required. Composed new client contracts while upholding confidentiality of prospective and existing clients. Aided photographer with lighting and positioning of clients for engagements, weddings, baby showers, and all special occasions photos. On occasion, helped with Makeup and Hair. Published casting calls on model websites for themed photo shoots for magazine publications. Fielded incoming calls and emails as well as dispatched correspondences and marketing fliers, post cards and promotions to mailing lists. Riverside Community Hospital, Riverside, CA, August 2011 to December 2011 LEAD PATIENT ACCESS REPRESENTATIVE Supervised 25-30 staff members and served as the principle contact for the department. Executed patient registration functions when needed to ensure minimal wait times. Oversaw Quality Assurance on registrations for all departments. Presented continuous personal and group training with communications, new procedures and changes to policies. Coached new employees in all aspects of the assigned job. Completed payroll and filled out monthly work schedules to ensure adequate staffing levels. Owned on-call responsibilities in the event of staffing problems. Chino Valley Medical Center, Chino, CA, May 2006 to August 2011 GOVERNMENT & COMMERCIAL BILLER and COLLECTOR, December 2008 to August 2011 Functioned as a Hospital Medicare Biller and Collector, which involved processing claims while collecting for outstanding accounts by working directly with government services and insurance programs. Supervised patient and insurance correspondence, answered phones calls, reviewed accounts, and resolved patient complaints and issues. Utilized computer software such as Windows, Microsoft Word, Excel, and Power Point, as well as hospital billing programs such as Medi-tech, Direct Data Entry (DDE), Data Systems Group (DSG), HPF, and Doc Star. Employed knowledge of hospital policies and procedures, medical terminology, CPT Codes, HCPCS Codes and ICD-9 codes. Floated between billing and collecting for Managed Care Medical programs and Commercial Insurances. LEAD ADMITTING REPRESENTATIVE, May 2006 to December 2008 Interviewed patients to obtain accurate, complete admission and billing information. Generated necessary forms, obtained required signatures, answered patient's questions, and assessed urgency of patient’s needed care. Exercised judgement to make appropriate decisions regarding our facilities admission process while relaying crucial information to its corresponding department. Executed billing procedures, including collecting payments at time of service and verifying insurance coverage for inpatient/outpatient surgeries as well as other duties as assigned. Occasionally asked to float to PBX and Front desk. University Medical Center of El Paso, El Paso, TX, May 2005 to April 2006 PBX OPERATOR Answered and relayed all calls in a courteous and efficient manner to their required intended areas. Delivered directory and hospital information to callers. Operated the paging system to call various trauma and code arrest codes. Recorded and documented all occurrences and followed emergency communication policies. Ensured proper maintenance of all information and updated on a regular basis. Dr. Hector L. Franco Dermatology El Paso, TX, September 2003 to May 2005 RECEPTIONIST/FRONT OFFICE PREPARATION CLERK / SCHEDULING CLERK/CASHIER Demonstrated excellent customer service while collecting and processing data for new patients as well as scheduling all physician recommended and customer requested appointments including surgical procedures. Confirmed insurances and obtained authorizations prior to scheduled appointments. Aided physicians with minor surgical and cosmetic procedures frequently. Processed specimens and sent out to the appropriate laboratory. Dispensed physician prescriptions and scheduled outside labs and radiology appointments. Received and sorted mail. Gathered payments from insurance companies and posted into accounts. Computed and gathered co-pays and payments from patients and posted into accounts. Adjusted payments and or wrote off in accounts. Southwestern General Hospital, El Paso, TX, April to November 2003 LEAD ADMITTING REPRESENTATIVE/PBX OPERATOR Led interviews with the patients or designated others to obtain signatures as required. Obtained and entered all demographic, employer and insurance information. Articulated hospital services and charges and collected deductibles and other charges not covered by insurance. Gathered payments and posted into accounts. Relayed hundreds of phone calls daily throughout the organization and paged physicians on-call to communicate patient message information as requested. Chino Valley Medical Center, Chino, CA, December 2001 to March 2003 ADMITTING REPRESENTATIVE/ CENTRAL SCHEDULING/ INSURANCE VERIFIER Completed registration of patients for scheduled admissions and outpatient procedures. Performed patient intake and registration activities, such as greeting patients, updating demographics, preparing paperwork, collecting fees, etc. Assessed and verified insurance and explained types of coverage and eligibility for inpatient and outpatient surgical procedures. Screened all incoming calls and directed to proper locations. Scheduled appointments for various departments while collecting and processing insurance information simultaneously. Employed correct cash management procedures while maintaining a safe and secure work environment. Education and Credentials Unit Secretary and Medical Terminology Course, 2002 Flex Education, Chino, CA College Courses in Kinesiology and Bachelor’s Studies,- University of Texas at El Paso High School Diploma, 1998 Clint High School, Clint, TX Additional Information Languages: English, Spanish (bilingual) Technical Proficiencies: Administrative: Record maintenance, Office procedures, Supplies management, Staff training, Confidentiality Office Equipment: Fax machines, photocopiers, videoconferencing, PBX systems, multiline phone system, Paging, Pitney Bowes machine and general office equipment Computer: Spreadsheets, word processing (typing speed: 60 WPM), database management, MS Office (Word, Excel, Publisher and PowerPoint) Adobe: Pro, Photoshop, Creative Cloud Interests: Cycling, hiking, trail running, and traveling.