Lethu Mtshali

I am a dedicated and detail-oriented professional with over nine years of diverse experience spanning inventory management, customer service, logistics coordination, and front-desk operations. Throughout my career, I have developed a strong ability to manage multiple responsibilities efficiently, communicate effectively with diverse teams, and maintain a high level of accuracy in all tasks. These qualities have enabled me to thrive in fast-paced environments where organization and reliability are essential.

Currently, I work as a Stock Administrator at Pharmacy Direct where I am responsible for comprehensive stock control, including maintaining accurate inventory records, conducting stock audits, and managing order processing to ensure timely fulfillment of requests. I also generate detailed reports on stock levels and financial reconciliations, contributing to transparent and compliant financial operations. Beyond inventory duties, I support HR-related administrative functions such as payroll processing, leave administration, disciplinary coordination, and data management, acting as a critical liaison between the department and Human Resources. My role demands excellent multitasking skills, strong attention to detail, and the ability to coordinate effectively across departments and branches.

Before this, I worked as a Call Centre Agent at Pharmacy Direct, where I managed customer interactions through outbound calls and live chat support. This role sharpened my communication skills, problem-solving abilities, and proficiency with CRM systems. I consistently delivered high levels of customer satisfaction by addressing inquiries, resolving complaints, and coordinating with internal teams to ensure seamless service delivery.

My experience as a Transport Controller at Bakers Transport involved overseeing a fleet of 30 vehicles, scheduling deliveries, optimizing routes, and ensuring compliance with maintenance and regulatory standards. This position required strong organizational and logistical skills, as well as the ability to manage and motivate drivers while maintaining detailed records.

Earlier in my career, I worked as a Receptionist at Regal Inn, providing exceptional customer service and managing front-desk operations with professionalism and efficiency. This role enhanced my interpersonal skills and ability to create a positive first impression.

I am a reliable, motivated individual who thrives in roles that require collaboration, problem-solving, and keen attention to detail. I am eager to bring my skills and experience to a dynamic organization where I can continue to grow professionally and contribute to operational success.