Lethiwe Nomkhosi Mncube

 Lethiwe Nomkhosi Mncube Personal DETAILS LAST NAME: Mncube FIRST NAME’S: Lethiwe Nomkhosi DATE OF BIRTH:- ID NUMBER:- GENDER: Female NATIONALITY: South African HOME LANGUAGE: IsiZulu OTHER LANGUAGES: English & Afrikaans HOBBIES: Reading and Creative Writing Contacts-Skills & Abilities Leadership skills, communication, finance, computer skills, escalation management, public speaking, dispute management, excellent telephone etiquette, but mostly day to day administration duties Experience LANGUAGE CONSULTANT – MPC CONNECT (Durban) February-2020 - Current Teach up to 25-minute and 45-minute sessions Present lesson to Students - approximately 1 - 6 per session Engage Students professionally ensuring that topic content is understood and practiced Complete relevant administration at completion of teaching session Monitoring students and giving relevant feedback Expert reviewing LANGUAGE CONSULTANT – MPC CONNECT (Pretoria) December 2019 - February-2020 Teach up to 25-minute and 45-minute sessions Present lesson to Students - approximately 3 - 6 per session Engage Students professionally ensuring that topic content is understood and practiced Complete relevant administration at completion of teaching session sales agent- shield legal assist July 2018- October 2018 Reaching Sales targets daily and processing successful sales Follow up on failed debit orders Retain and re-introduce product Make new sales leads customer service representative- (Metro pcs) cci pty (ltd) March 2019- September 2019 Assisting customers with day to day cellphone issues on call Troubleshooting and technical issues Tracking orders and claims Handling payment disputes Lodging tickets for escalations Capturing new data and updating customer accounts retentions agent-(Foxtel) cci pty (ltd) October 2017 -May 2018 Changing customer packages Retaining unhappy customers Booking installation appointments Installation disputes Billing assistance- taking payments and approving refunds Tracking call recordings General inquiries Interaction through email Education HIGH SCHOOL EDUCATION Welabasha High school Grade 12 NSC Certificate Obtained 2013 TERTIARY EDUCATION Bachelor of Public administration Major: Human resources Management University of Zululand Obtained 2016 CERTIFIACTION TEFL Professional Development Institute 120 hours Obtained 2019 Communication I have participated in nationally broadcasted debates aired on 1KZN TV And have a Short story part of the dancing pencils campaign for creative writing in 2012 held in Birds Wood. I have also taken a 2 week workplace readiness course with Career box in 2017 References Salomie francis- manager CCI pty(ltd- Preston gounden - manager Shield Legal Assist- Sphesihle Ndlovu- manager CCI pty(ltd- Cameron- Team leader MPC Connect-